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  • 510464
  • Full-time


COME WORK WITH US! The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.



Job Location:

Address:  150 N. 18th Avenue, Phoenix, AZ 85007

Posting Details:

Salary: $40,000 

Grade: 18


Job Summary:

A Career in Public Service Awaits You, Come Join our Prevention Services Team !

Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona.

What You'll Do:

- As the Program Project Specialist, you will perform various duties in support of the WIC department that includes heavy interaction with the public, ensuring participants and potentially eligible participants receive quality customer service. You'll be responsible for maintaining confidential participant information. Notify potential participants of items needed for WIC enrollment.

- It would be asset if you are familiar with the Arizona WIC Program Policy and Procedure Manual and the Arizona WIC enrollment system; HANDS. Issues food benefits according to the assigned WIC food package.

- You'll assist in the management of the Participant Portal. Assure quality standards and be a respectful, cooperative, and reliable team member.

- This position is required to perform work at/attend meetings at alternate locations and/or travel when necessary. This position may also perform other duties as assigned.

Job Duties:

-Provides participant education services; follows up on participants missing benefits; issues food benefits as appropriate, reviews program food list and family balance summaries; prepares and sends correspondence; explains the WIC program and how to use eWIC card and food benefits
-Retrieves phone calls; answers inquiries about the WIC program; explains WIC eligibility to participants and applicants; assists in the promotion of the WIC program; makes appropriate referrals within the department and to local agencies
-Participates in annual WIC training, attends WIC Partners meetings, and staff meetings; participates in community outreach activities, builds and maintains collaborative partners
-Responsible for responding to inquiries from staff and the community on the Participant Portal. Conducts periodic reviews of the Participant Portal submissions; monitors HANDS reports related to the Participant Portal

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Applicable program regulations, objectives, standards, and procedures including the Arizona WIC Program Policy and Procedure Manual and the Arizona WIC enrollment system; HANDS.
- Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

- Familiar with Microsoft programs  and Google suite.

Skill in:
- Oral and written communication.

- Work independently and make decisions appropriately. 

Ability to:
- Analyze and solve problems.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

- High school diploma or equivalent.

- Previous WIC experience highly valuable, but not required.  

Pre-Employment Requirements:



The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.