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  • 502592
  • Full-time
  • Closing at: Nov 29 2021 at 23:55 MST


Funding Arizona's future through excellence in innovation, customer service, and continuous improvement.

The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within the state government.

We offer full-time employees a multitude of statewide benefit options http://www.google.com including 10 paid holidays per year, as well as Revenue specific benefits such as Teleworking opportunity.

Join the Arizona Department of Revenue as your next career advancement and help to make the Grand Canyon state even better by exemplifying our mission "Serving Taxpayers".


Job Location:

Address:  1600 W. Monroe Street, Phoenix, AZ 85007

Posting Details:

Salary: $31,110 - $41,496 

Grade: 18

Closing Date: 11/29/2021

Job Summary: This position is responsible for senior-level technical experts for more complex customer queries and customer-oriented tax systems. They will analyze existing operating procedures and develop methods for the improvement of program operations. They prepare analyses and reports and recommend program standards, goals, and policies. The individual will interact with the public, department and other governing bodies to ensure proper interpretation of customer service systems. The Programs Project Specialist requires minimal supervision and will be responsible for training other employees and working on special projects as assigned.
Job Duties: Essential duties and responsibilities include but are not limited to:

• As senior-level technical experts for complex queries and customer-oriented tax systems, they review, analyze, and respond to the most complex customer inquiries that arrive via email, phone, mail, or other mechanisms. Based on this analysis, they will make recommendations about the customer service program standards, goals, and policies.
• They will develop manual and online procedures for training documents, job aids, forms for the implementation of customer service programs and services. They will interface with the public, state, and other governing bodies to ensure proper interpretation of customer service program standards.
• They will provide technical assistance or program guidance and participate in field training relative to program regulations and procedures. They will analyze existing management and operating procedures, and develop methods for improvement of customer service program operations.
• They will conduct research and compile statistics concerning program feasibility and needs. They will assist management in customer service program evaluation and the development of program controls by preparing analyses and reports.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of
• Modern office terminology and procedures; time management techniques; human relations and organizational skills. Knowledge of software applications including Microsoft Office Suite.
Skilled in
• Effective oral and written communication; skill in establishing and maintaining effective working relationships.
Ability to
• Establish work priorities and remain flexible and handle a variety of demands and projects.
• Meet established deadlines; maintain complex records, filing systems, and databases.
• Accept direction and feedback from managers and Executive Staff Assistant and follow through.

Selective Preference(s):

The ideal candidate for this position will have:
• Experience in procedure development, monitoring, and evaluating program progress and related activities.

Pre-Employment Requirements: Candidates for this position will be required to submit to a Criminal History Investigation, Tax Filing Records, and Employment Verification check prior to an official job offer.
Benefits: The State of Arizona provides a world-class comprehensive benefits package including:

· Holidays – 10 paid per year. sick leave – 12 days per year. No accrual or carryover limits.
· A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term and long-term disability options.
· A top-ranked Arizona StateRetirement System (ASRS) with 100% employer-matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).
· Up to $5,250 for tuition reimbursement available to seek further career advancement or certification in Continuing Professional Education.
· Work-life balance and additional options for life betterment such as the Infant at Work Program, Alternate Work Schedule, and Telework opportunity.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement: A top-ranked Arizona State Retirement System (ASRS) with 100% employer-matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).
Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.