DEPARTMENT OF ECONOMIC SECURITY

Division of Developmental Disabilities (DDD)
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $40,000.00 - $45,000.00 

Grade: 18

Closing Date: January 14, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Program Project Specialist 1. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:
●Manually process Coordination Of Benefits Waiver (COBW) request for complex medical claims. Analyze and research individual requests with unique coordination of benefit documentation provided by the TPL carrier. Determine if documentation is sufficient or if additional documentation is necessary. When necessary, contact the TPL directly for verifications to research and gather facts to make informed decisions. Meet Deliverable timeliness requirements.
●Manually review and validate TPL verifications for eligibility using multiple sources, including but not limited to varied databases, IVR, and verbal confirmations. Document, add or amend multiple databases, as necessary while maintaining Deliverable timeliness requirements. Review and respond to provider inquiries.
●Process and document complex reinsurance requests for all specialty reinsurance lines. Prepare documentation for other units (including but not limited to Finance, Medical Management, and MIS). Maintain timeliness for AHCCCS Deliverables. Work closely with sub-contracted acute plans to ensure they process encounters timely for reimbursement.
●Compile documentation to generate reports. Updates standard operating procedures. Attends trainings and meetings. Assists with special projects, as necessary.

Knowledge in:
●Principles and practices of accounting.
●Federal and State laws, AHCCCS rules and regulations as applied to processing medical claims.
●Diagnostic, procedural coding and terminology used on medical claims.
●Computerized products used in accounting systems and processes.
Skills In:
●Professional and comprehensive oral and written communication.
●Excellent Customer Service.
●Critical thinking and problem solving.
●Analytical analysis and research for independent decision making.
Ability to:
●Analyze complex insurance documentation.
●Ability to work in multiple systems to complete tasks.
●Analyze billing problems and recommend viable solutions.
●Understand customer needs and identifying problems.

The ideal candidate for this position will have:
●Experience with medical claims processing, TPL, coordination of benefits, reinsurance, and medical coding.

●Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
●Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
●All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

● Affordable medical, dental, life, and short-term disability insurance plans
● Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Tuition Reimbursement
● Stipend Opportunities
● Infant at Work Program
● Rideshare and Public Transit Subsidy
● Career Advancement & Employee Development Opportunities
● Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Wendy Browning at 480-273-9918 or wbrowning@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting wbrowning@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.