DEPT OF JUVENILE CORRECTIONS

COMMUNITY CORRECTIONS/CENTRAL OFFICE

100 N. 15th Ave Suite 103
Phoenix, Arizona 85007

https://adjc.az.gov/

Salary: $36,779.00 - $53,500.00* *Salary dependent upon experience 

Grade: 19

Closing Date: 09/28/25

The Arizona Department of Juvenile Corrections (ADJC) is seeking a Program Project Specialist 2 who will be responsible for the comprehensive management of daily office operations for the Arizona Interstate Compact for Juveniles (ICJ) Office, ensuring compliance with state and national standards, as well as efficient coordination with multiple stakeholders. Under the direction of the Community Corrections Bureau Administrator and Deputy Parole Administrator, will be responsible for developing and modifying procedures and forms; relay directives on behalf of the administrators to ensure follow up on strategic objectives; compose correspondence; prepare a variety of operations reports; monitor and access agency provider service contractors; monitor and track youth placement and referral for agency billing; working with alternative databases to process invoices for community services rendered.

Database and Case Management: serve as the designated Arizona ICJ Unity Coordinator, maintaining full responsibility for entering, updating, and managing all Arizona ICJ cases in the Unity database. Enter and maintain youth information, case details and related documentation in ADJC databases, including Youth information and Form-base systems. Ensure accuracy, timelines and completeness of all data entered, following ICJ policies and procedures. Regularly audit case files and database entries for compliance and resolve any discrepancies.
Stakeholder Communication and Coordination: Serves as a primary point of contact for ICJ matters, engaging with stakeholders in all 50 states, including state ICJ offices, county probation departments and other justice agencies. Interpret and apply ICJ rules, policies, and procedures to determine appropriate reporting requirements and actions for each case. Maintain open and consistent communication with the Probation Officers, Probation Supervisors, Parole Officers and Parole Supervisors across Arizona to coordinate case management and reporting. Provide technical guidance and support to stakeholders regarding ICJ rules, Unity database functions and ADJC reporting requirements.

Reporting and Documentation: Prepare, compile and distribute monthly ICJ activity reports to all Arizona counties, the ADJC CIB Bureau and the ICJ Deputy Compact Administrator. Generate specialized reports for probation officers, parole officers, and supervisory staff as needed. Maintain organized records of all ICJ transactions, communications and case activity. Complete and manage complex special projects as assigned by Community Corrections Bureau Administrator, Deputy Parole Administrator and/or Community Services Administrator, to include managing Community Corrections fleet, managing out-of-home placement records, substance abuse monitoring records and reports.

Administrative and Financial Responsibilities: Manage all aspects of ICJ related travel, including scheduling arrangements, processing travel authorizations, and maintaining detailed expenditure records. Process and track Community Corrections purchase orders using the AZ Procurement Portal (APP), ensuring proper documentation and adherence to procurement policies, performing a range of organizational functions to include maintaining accurate electronic and hard-copy files and records. Prepare/update organization charts, manage all APP purchase orders for out-of-home providers, counseling services and substance abuse monitoring, monitoring office supply inventory and initiate procurement of such items. Oversee Aver-health drug testing billing and payment processes, verifying accuracy of invoices and resolving billing discrepancies. Order, track and distribute office and program supplies, maintaining inventory and ensuring timely restocking to support operational needs.

Customer Service and Support: Field incoming phone calls, emails and inquiries from youth, families, probation/parole staff, and other stakeholders, providing accurate and timely information. Address concerns, answer procedural questions, and provide referrals to appropriate resources when necessary. Coordinates and maintains calendar(s), schedules meetings and appointments as appropriate for the Community Corrections Bureau Administrator, Deputy Parole Administrator and Community Services Administrator.

Compliance and Quality Assurance: Ensure that all ICJ-related processes and documentation meet established legal, policy, and procedural requirements. Identify opportunities to streamline workflows, improve reporting accuracy, and enhance operational efficiency. Participate in ongoing professional development to stay current with ICJ rules, ADJC policies and database system updates.

-Performing other duties as assigned

Knowledge of:
-ADJC administrative practices, agency rules, policies and procedures
-Interstate Compact for Juveniles (ICJ) rules and regulations
-ADJC procurement practices and procedures
-Arizona state personnel rules and related policies
-Principles and practices office management
-Office practices and procedures
-Proper use of English language including correct grammar and spelling
-Report creation
-Varied computer software applications such as Microsoft Office, Google G-suite, Google Gmail and agency programs

Skill in:
-Building and maintaining effective interpersonal relationships
-Professional oral and written communication
-Effective communication skills
-Problem solving and time management
-Professional report writing
-Analyze and interpret data
-Plan, organize, and coordinate activities and schedules
-Analyzing information logically and making sound conclusions
-Organizational management and problem resolution
-Strong organizational skills with the ability to manage multiple priorities and meet deadlines
-Proficiency in database management, record keeping, and report preparation
-Computer operations, including Google Suites, databases internet an email systems

Ability to:
-Plan, analyze, and establish priorities to meet deadlines
-Collaborate effectively with diverse stakeholders across multiple jurisdictions
-Listen to and understand information and ideas presented verbally
-Manage time effectively and balance multiple priorities
-Interpret rules and apply them appropriately to specific situations
-Interpret ICJ rules and make informed decisions based on those interpretations
-Prepare, clear, accurate and timely reports
-Learn and apply agency policy and procedures
-Learn agency mission, goals and objectives
-Exercise a high degree of discretion and independent judgement
-Adapt to changing priorities
-Learn ADJC and State of Arizona database systems
-Drive on state business as necessary
-Manage stressful situations
-Work in a correctional environment
-Provide professional customer service
-Be tactful and courteous
-Demonstrate strong interpersonal skills

Minimum of two (2) years of management and/or administrative support experience. Must successfully complete the Interstate Compact for Juveniles (ICJ) training for continued employment within established time frames and maintain ongoing compliance with ICJ policies and procedures. Must obtain certification as an authorized user for AZ Procurement Portal (APP) and maintain active status to process purchase orders and related transactions.

Bilingual in English and Spanish (oral and written) is preferred.

If this position requires driving or the use of a vehicle as an essential function on the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license records checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.010).
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Employment is contingent on the selected applicant passing a comprehensive background investigation. No Felony convictions.
Current State of Arizona employees: In order to be considered for this position, it requires acceptable performance history as demonstrated by not have been issued a letter of suspension or have been involuntarily demoted within one year preceding this job posting close date, and have an overall rating of “meets expectations” or higher on the most recent employee performance evaluation.

The State of Arizona provides an excellent comprehensive benefits package including:
-Affordable medical, dental, vision, life insurance, and short-term disability plans
-Top-ranked retirement and long-term disability plans
-10 paid holidays per year
-Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
-Sick time accrued at 3.70 hours bi-weekly
-Deferred Compensation Program
-Wellness Plans

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

This position participates in the Arizona State Retirement System (ASRS)

- New membership begins the 27th week of employment
- Immediately vested in retirement contributions
- Defined Benefit

Attention current State of Arizona employees: Please contact our Human Resources Office at employment@azdjc.gov if you are in a different retirement plan than the one indicated above.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request reasonable accommodation such as a sign language interpreter or an alternative format by calling (602)542-9262. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.