DEPARTMENT OF CHILD SAFETY

OFFICE OF SUPPORT SERVICES
3003 N Central Ave Phoenix, AZ 885012

Salary: $22.7821 HRLY/$47,386.77 Salary 

Grade: 19

Closing Date: April 2, 2026

The Program Projects Specialist 2 (PPS 2) processes requests made by field staff for the Department of Child Safety (DCS) clients for Division of Developmental Disabilities (DDD) claims and reimbursements. In addition, this position provides DCS field staff support with questions/issues as it relates to a need for services for families.

• Collaborates with Office of Procurement and Contracts and the placement unit in regards to Department of Developmental Disability placements/claims/reimbursements.
  
• Provides support and assistance to the Resource Unit Supervisor by assisting with training to staff within the unit, acting supervisor duties, updating logs, completion of end of week reports to the Program Administrators and Central Office staff, as well as weekly huddle board metrics.
  
• Assists the payment processing unit with adding or correcting service authorizations to resolve billing/payment issues.
  
• Serves as a back-up to the PSE 1, 2, or 3 and may process service authorization requests for services for children and adults for parent aide services, supervised visitation, in-home services, building resilient families, psychological or counseling requests, adoptive home-study requests, as well as psychiatric evaluation. May monitor the mailbox, send correspondence to providers, non-contract claims, out-of-state requests or assist with billing/payment issues.
  
• Provides technical assistance either in person, by telephone or email to field staff or service providers. Participates and/or attends statewide provider meetings and field unit meetings.
  
• Maintains, enters, updates and tracks service authorizations and other GUARDIAN data as requested by the supervisor and Program Manager. Assists with updating tracking logs and completes special projects as assigned by leadership.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Federal and state laws and statutes governing contractual agreements
  
• Federal and state funding rules and regulations
  
• Fundamentals of budget development and expenditure controls
  
• Community resources available to meet needs of program clientele
  
• Contemporary service programs and delivery systems in public agencies
  
• Federal laws governing assigned program areas
  
• Policies and procedures established for the work system
  

Skills in:

• Work Management
  
• Verbal and written communication
  
• Programmatic and fiscal data analysis
  
• Evaluation and Interpretation
  
• Interpretation of laws, rules, regulations pertaining to the work system
  
• Contract negotiations
  
• Establishing and maintaining interpersonal relationships with contract/government agency representatives and citizen advocacy groups
  

Skills in:

• Working independently and collectively with colleagues and team members
  
• Contributing to discussions and offer ideas and solutions
  
• Multi-tasking
  
• Prioritizing and organizing work
  
• Being detail oriented
  
• Coordinating and organizing work projects
  
• Training staff

The ideal candidate will have at least (1) year work experience in a related position, experience in procurement and contracting, and computer experience and/or training related to computer applications such as Word, Excel, Outlook, Internet Explorer, GUARDIAN.

Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment. Employees who drive on state business are subject to driver license record check, must maintain acceptable driving record and must complete any required driver training (see Arizona Administrative Code R2-10-207.12). Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Mileage may be reimbursed, if applicable.

The ability to secure and maintain an Arizona Fingerprint Clearance Card and the ability to secure and maintain clearance from the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.