Under the direction of the Bureau Chief, this position provides direct supervision to the support staff responsible for processing applications, corresponding with customers, and issuing licenses to the child care providers licensed by the Bureau. Responsible for assigning and reviewing work, developing educational materials and training manuals, providing training to support staff, and ensuring that all support staff processes are documented, up-to-date, and followed. Assists with support staff responsibilities as needed.
Also responds to difficult, complex, and escalated inquiries and provides education regarding licensing requirements and the application process directly to applicants and licensees (including, but not limited to Child Care Group homes, child care centers, public schools, and other state/local government agencies, and members of the public.
This position oversees and continually evaluates processes, identifies opportunities for improvement, and develops and implements solutions. Recommends process changes directly impacting customers to the Bureau Chief based on process and data analytics. Makes purchases for the Bureau prepares various technical and administrative reports, and conducts other duties as assigned.
-Supervise duties to the support staff responsible for processing applications, corresponding with customers, and issuing licenses to the child care providers licensed by the Bureau. Responsible for assigning and reviewing work, developing educational materials and training manuals, providing training to support staff, and ensuring that all support staff processes are documented, up-to-date, and followed.
-Responsible for managing and maintaining all reports for Empower and First Things First Quality First funding for Bureau to ensure appropriate payment and reimbursement. Accurately represents billing for all licensed programs for renewal, initial, and modification license fees.
-Maintains reporting and accuracy to ensure proper payments. Responsible for the online payment portal inquiries for the Bureau, creating accounts, assisting with password recovery, troubleshooting issues, and setting up corporate accounts for the licensees.
-Responding to difficult, complex, and staff escalated inquiries from customers and providing education and guidance consistent with state statutes and rules to licensees, applicants, and other public members.
-Continually evaluates, improves, develops, documents, and implements processes. Recommends process changes that will directly impact customers to the Bureau Chief based on process and data analytics.
-Making purchases for the Bureau and preparing and analyzing various technical and administrative reports.
-Written and verbal communication techniques.
-Basic personnel procedures and interpersonal relations skills.
-Above average knowledge of computers/databases and use of office equipment.
-State statutes and rules.
-Lean Management in a public health setting.
-Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.
-Verbal and written communication.
-Working with computers and computer-based systems.
-Writing with the ability to present technical information with simplicity.
-Strong organizational skills, including priority setting, scheduling, and implementing procedures to manage a demanding workload.
-Independent decision-making skills and conceptual skills.
-Provide effective direction and guidance in data entry, automation, and licensing tasks.
-Identify an opportunity for improvement and develop an effective plan and method (pan-do-check-act) to improve the outcomes of a process/project.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
5-7 years of administrative experience with 2-3 years of supervisory experience or functioning in a lead or project management capacity. Bachelor's Degree in management, public health, or a related field may substitute for two years of administrative experience.
Preference is given to applicants with Public Health experience.
Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).
The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.