Under the general supervision of the Policy and Community Partner Liaison Manager, the incumbent of this position is responsible for managing the process for tracking vital records printed on security paper for Bureau of Vital Records, e.g., running reports, utilizing Excel to create reports, quality review and dissemination of printed security paper for the office. This position is responsible for following up with data providers to request verification, validation or correction to data listed on the Center for Disease Control (CDC) National Center for Health Statistics' (NCHS) reports in a timely manner and takes a lead role in ensuring data quality compliance is maintained under the contract with NCHS. Assists in processing the office mail and daily deposit of funds. Responsible for providing accurate program information through the interpretation and application of statutes, rules, policies and procedures related to the vital records program. Under the direction of the policy manager, this position will assist with quality assurance reviews and audits of employee work and performance. This position creates and revises team desk procedures. In addition, assists with the birth-death matching process to prevent fraudulent use of vital records. This position may assist with application processing, scanning sealed or non-sealed records, special projects, system user acceptance testing and perform other duties as assigned.
- Managing the process for tracking vital records printed on security paper for Bureau of Vital Records, e.g., running reports, utilizing Excel to create reports, quality review and dissemination of printed security paper
- Analyze and research information listed on data feedback reports utilizing the electronic vital records systems. Follows up with data providers to request verification, validation or correction to data listed on the Center for Disease Control (CDC) National Center for Health Statistics' (NCHS) reports
- Provide accurate program information through the interpretation and application of statutes, rules, policies and procedures related to the vital records program. Birth-death matching of vital records
- Assist with quality assurance audits
- Create and revise desk procedures
-Principles of good customer service
-Call center phone systems
-General office procedures and practices
-Collection of data and data quality
-Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies
-Interpersonal skills are needed in order for the employee to meaningfully interact with data users
-Communicating issues with external and internal partners verbally or in writing
-Use of office equipment and computer
systems and call center phone systems
-Analyzing and researching information
-Work effectively with system users who will have varying abilities to understand and learn software applications
-Work in fast-paced high volume office setting working with the public
-Listen and interpret information
-Learn general rules, regulations and policies and procedures of the Vital Records program
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination
High school diploma or equivalent and two years experience in related field. Preference given to candidates with vital records knowledge and application.
Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).
The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.