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  • 500047
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Pilot Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.




Job Location:

Address: 250 N. 18th Ave, Phoenix, AZ 85007


Posting Details:

Salary: $41,103.09 

Grade: 19  

Job Summary:

This position is responsible for performing critical and time-sensitive follow-up and case management services for newborns and infants with abnormal screening test results. Timely follow-up ensures that babies with abnormal genetic conditions and hearing differences receive an early diagnosis, treatment, and interventions. This includes coordinating follow-up activities among and between physicians, hospitals, parents, and testing centers to ensure proper timely services and care.

Job Duties:

- Conduct follow-up and case management services for newborns and infants with abnormal screening test results among and between physicians, hospitals, parents, and testing centers.
- Document all actions in the appropriate patient record and computer databases to ensure proper documentation of continuous, appropriate, and timely follow-up services. Prepares reports as needed.
- Analyze laboratory test results/hearing test results to determine appropriate actions to be taken for follow-up. This includes the following established condition-specific SOP's.
- Participate in CQI activities including long and short-term project planning and review of protocols to maintain efficient and effective program operations. Develops effective monitoring and evaluation procedures for new and ongoing disorders to assure program conformance and integrity.
- Attends newborn screening partner meetings, follow-up team meetings, and huddles as well as webinars/workshops to increase newborn screening best practices and collaborations.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Medical terminology.
- Database management and record keeping.
- Laboratory or audiological testing procedures, test results, and implications.
- Alternatives/options to standard office operating procedures.
- Knowledge of case management and medical terminology related to newborn screening
- Follow up protocols and procedures for metabolic disorders, endocrine disorders, hemoglobin disorders, critical congenital heart defect screening, SCID screening, SMA, XALD, Pompe and MPS1, and hearing differences.
- Performance Management (PM), and Continuous Quality Improvement (CQI), and Lean methodologies.
Skills in:
- Written and verbal communications.
- Organization and prioritization.
- Analysis and interpretation of test results.
- Interactions with medical professionals, healthcare institutions, and the general public including active listening and sensitivity to the needs of the other person.
- Computer operation.
Ability to:
- Learn ADHS Newborn Screening Program objectives, standards, follow-up protocols, and procedures.
- Make informed decisions, work effectively with people in difficult or stressful situations.
- Gather information effectively via the phone or email in a positive manner and accurately document information.
- Work in a team environment required.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination

Selective Preference(s):

Bachelor's degree in a health-related field (social work, psychology, sociology, public health). Preference is given to candidates with Social Services/case management experience. LPN or RN is a plus.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.