DEPARTMENT OF CHILD SAFETY

3003 N. CENTRAL AVENUE
PHOENIX, ARIZONA 85012

Salary: 21.4940 

Grade: 19

Closing Date: 1/29/2023

Under the general direction of the Department of Child Safety Locate and Vital Records Manager, this team lead position will work closely with the manager and staff to ensure that the Children of Arizona have every chance to be placed with the family members, relatives or other responsible parties to protect their safety, stability and permanency and ensure the necessary vital records are obtained to support the needs of children.

- Provides support, guidance, instruction and training to staff. Attend meetings on behalf of manager and make recommendations for
process improvement. Exercise discretion when interpreting and applying team operations and monitor the teams work flow.
- Pursuant to requests from the Arizona Attorney General’s Office, investigates/researches for missing persons locally, nationally and internationally through numerous locate source databases and
software applications.
- Work with Consulates and Embassies to retrieve confidential information for an out of country missing person. Interacts with the
missing person(s) including family members.
- Research legal documentation to support requests for in state, out of state and out of country birth certificates and social security
number verifications and cards.
- Provides Department of Child Safety (DCS) Specialists and the Attorney General’s Office with analytical research for skip trace,
identity and location of case-related persons and vital record documentation.
- Interacts and provides efficient and courteous assistance to all levels with the Department, the Attorney General’s Office, the
Department of Health Services, Vital Records Departments nationally and internationally, LexisNexis and Social Security
Administration.
- Partners with manager in communicating the team’s role, while providing guidance and instruction to all customers on the team’s
processes
- Performs other duties appropriate to the assignment

Knowledge of:
- Various Software applications, databases and investigative tools
- Interview techniques
- Department rules, policy and procedures as they relate to position responsibilities.
- Research and analysis techniques
- Training techniques
- Methods and techniques of locating missing individuals (e.g. skip tracing methods)
- Court proceedings as they relate to dependency, Severance, Guardianship and Adoption cases.
- Roles, responsibilities and jurisdictions of various city, county, state, tribal and federal organizations as they pertain to the area of
assignment.

Skill in:
- Communicating effectively with people at all levels, both verbally and in writing.
- Managing time effectively and in organized manner to achieve successful outcomes
- Working with individuals with varied backgrounds and personalities including training environment.
- Applying techniques and methods relating to the location of missing individuals and obtaining vital records.
- Analyzing and interpreting court orders and judgement.
- Analyzing data to determine appropriate course of action
- Navigate effectively through various computer applications.
- Creating legal documents, business letters, emails and other documentation.
- Extracting, inspecting and utilizing information in statutes, court decisions, legal documents and vital records.
- Finding, collecting, preserving and evaluating information to determine the validity of and relevance to the missing person(s)

Ability to:
- Maintain discretion, objectivity and confidentiality.
- Interact professionally with various levels of staff and management.
- Make independent, collective decisions based on available information and appropriate course of action.
- Handle difficult and irate parties who may not want to cooperate.
- Collaborate with others while working in dependently within established guidelines and directives.
- Interact successfully with representatives from courts and federal, state, local and tribal entities.
- Demonstrate initiative, self- motivation, self- discipline and determination to fully and accurately document all information identified as
well as the ability to maintain confidentiality regarding information identified.
- Prioritize tasks to meet deadlines.
- Perform detailed work with a high degree of accuracy.
- Manage time and resources effectively
- Interpret and apply the agency’s policy and procedures
- Motivating oneself and others through personal initiate and inspiring confidence.
- Portraying a positive and professional demeanor at all times.

Preference will be given to individuals with excellent communication, organizational and time management skills.

Field operations experience is a plus.

Must have computer proficiency 

Two plus years of experience conducting research and analysis, composing complex communications and preparing legal documents.

Employment is contingent on the selected applicant passing a background investigation.

Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!

Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.

We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.