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  • 501500
  • Full-time


The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.


DCS Resource Unit

Posting Details:

Salary: $12.50/HOURLY 

Grade: 13

Closing Date: open until filled

Job Summary:

Are you eager to learn, have great communication skills, and possess a strong worth ethic?

The Program Services Evaluator I processes service requests and enters service approvals into the Guardian database. This is an entry-level position and is a perfect opportunity to gain workforce experience while still making an impact in the lives of Arizona’s children.

Job Duties:

- Receives and processes service authorization requests
- Logs processed referrals and provider extensions
- Ensures services are assigned per the service referral guide
- Reviews and maintains the Resource Unit mailboxes
- Maintains and logs worksheets
- Maintains and enters service authorizations and other data into Guardian
- Provides assistance to field staff and service providers
- Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Resources available in the community that may be utilized on behalf of clients
- Policies, procedures and practices of court with regard to cases involving custody and placement of children
- Developmental and behavioral problems of children
- Cultural environments, and community influences on the behavior and development of children
- Microsoft Windows NT and Microsoft Office applications such as Word, Excel and Access

Skill in:
- Time management
- Analyzing and resolving conflicting information in Guardian
- Verbal and written communication
- Establishing and maintaining interpersonal relationships

Ability to:
- Interpret and apply eligibility criteria, and program policies, procedures, rules and regulations
- Collect, maintain and process various data
- Work collectively with colleagues and team members
- Contribute to discussions and offer ideas and solutions
- Multi-task
- Prioritize and organize work
- Be detail oriented

Selective Preference(s):

- High School Diploma or GED
- Data entry experience
- Clerical experience

Pre-Employment Requirements:

Employment is contingent on the selected applicant passing a background investigation.

Requires the possession of, and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12).  Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration.

Must be able to secure and maintain an Arizona Fingerprint Clearance card.

Must be able to secure and maintain clearance from the DCS Central Registry.


As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!

Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.

We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Positions in this classification participate in the Arizona State Retirement System (ASRS).

Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.