DEPARTMENT OF CHILD SAFETY

OFFICE OF SUPPORT SERVICES
3003 N Central Ave Phoenix, AZ  85012

Salary: $16.5220 HRLY/$34,365.76 Salary 

Grade: 15

Closing Date: April 6, 2026

Assists with processing requests for placement services made by field staff for the Department of Child Safety (DCS) clients, and assigns providers based on the service referral guides. This position works with DCS field staff as well as with community providers in regards to matching, ending, or extending service authorizations in the Guardian database. In addition, this position communicates directly with community providers in regards to availability for services.

• Receives/processes Service Approvals for living arrangements and services including; Kinship Home Study, Courtesy Supervision. This also includes manages and responding to email inquires about Service Approvals for living arrangements and services and verifying information has been correctly entered on a Service Request so the Service Approval can be processed and matched to a Contracted Provider.
  
• Creates Service Requests in Guardian database for living arrangements and services. Logs processed referrals as well as extensions assigned to providers daily. Ensures services are assigned per the service referral guide.
  
• Maintains, enters, updates and tracks service authorizations and other Guardian data as requested by the supervisor.
  
• Monitors and maintains the Resource Unit mailboxes. Ensures referrals are placed in the corresponding folders for assignment. Ensures logs and availability are updated daily.
  
• Provides assistance either in person or by telephone or email to field staff or service providers.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Resources available in the community that may be utilized on behalf of clients
  
• Developmental and behavioral problems of children's culture, environmental and community influences on the behavior and development of individuals
  
• Computers software, Windows applications
  

Skills in:

• Eliciting and gathering information
  
• De-escalating situations
  
• Managing own time and arranging work
  
• Verbal and written communication
  
• Establishing and maintaining interpersonal relationships
  
• Performing general clerical functions such as, reception, filing, mailing, data entry
  

Ability to:

• Organize pertinent data in a logical, coherent manner
  
• Prepare written reports in a prescribed format
  
• Establish and maintain effective working relationships with clients and their families
  
• Learn and adhere to DCS policies and regulations applicable to assigned programs
  
• Interacts with professional, e.g. psychologists, social workers, etc., on a daily basis
  
• Interpret and apply eligibility criteria
  
• Actively listen and provide supportive attention to clients
  
• Multi-task
  
• Understand and adhere to the Policies and Procedures of Guardian
  
• Understand and adhere to Current state, federal and district laws and policies regarding child welfare services

Two years of college or university training with a minimum of 21 semester hours in child development, rehabilitation, social services, counseling, psychology, sociology or other closely related field.

The ability to secure and maintain an Arizona Fingerprint Clearance Card; and the ability to secure and maintain clearance from the DCS Central Registry.

High school diploma or GED

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.