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PROGRAM SERVICES EVALUATOR 3

  • 513517
  • PHOENIX
  • DEPT OF CHILD SAFETY
  • Full-time
  • Closing at: Dec 7 2022 at 23:55 MST

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

PROGRAM SERVICES EVALUATOR 3
DCS AUDIT AND RISK MANAGEMENT

Job Location:

3003 N. CENTRAL AVENUE
PHOENIX, AZ 85012

Posting Details:

Salary: $18.7000 

Grade: 16

Closing Date: DECEMBER 7, 2022

Job Summary:

Under the general supervision of the Department of Child Safety (DCS) Service Approval Program Manager, processes service approvals for out-of-home placements for children in DCS care. This position works with Placement Administration, field staff and community providers for matching and ending service approvals in Guardian and is responsible for verifying and ensuring the accuracy of service approval request information and records.

Job Duties:
  • Receives and processes Service Approvals for out of home placements, including, but not limited to, Kinship, Foster Home, Therapeutic Foster Home, Group Home, and Shelter. Manages and responds to email inquiries about Service Approvals and verifies the information has been correctly entered on a Service Request, ensuring the Service Approval can be processed and matched to a Caregiver and/or Contracted Provider.
  • Researches end date prior to out of home Placement Service Approval, or Non Paid Placement Tracker, so that the Placement record is accurate.
  • Create placement packet for each service approval. Gather demographic information and build Kinship Providers, set up portal access for Kinship Providers, and update Kinship Provider records when notified of changes.
  • Review all expiring Service Approvals for out of home placement. Research in Guardian to determine if the child is still in that placement, including the case, case notes, documents, legal status, and removal details. Work with field staff to confirm placement if the reviewed documentation is unclear. Once confirmed, extend or end the service approval.
  • Follow up with field staff to ensure a new service request is entered if the child has moved to a new placement.
  • Maintain, enter, update and track Service Approvals, to ensure timely processing and follow up.
  • Provide assistance either in person, by phone or email, to field staff or caregivers.
Knowledge, Skills & Abilities (KSAs):

KNOWLEDGE OF:
- Federal and state laws, regulations and directives governing child protective services
- Conflict resolution techniques
- Microsoft Office (Word, Excel, PowerPoint) - Guardian
- Knowledge of business processes as it relates to Services and Payments

SKILL IN:
- Eliciting and gathering information
- De-escalating situations
- Managing own time and arranging work
- Verbal and written communication
- Establishing and maintaining interpersonal relationships
- Performing general clerical functions such as, reception, filing, mailing, data entry

ABILITY TO:
- Sit for long periods of time
- Maintain professional boundaries
- Work independently and collectively with colleagues and team members
- Maintain a tracking system to ensure follow up and timely resolution of tasks
- Accept responsibility for work product and outcomes

Selective Preference(s):

The preferred candidate will have DCS experience including customer service and service approval processes.

Pre-Employment Requirements:

Requires the possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Mileage may be reimbursed, if applicable. (Arizona Administrative Code Revised 1/29/2020)

Must be able to secure and maintain an Arizona Fingerprint Clearance Card.

Must be able to secure and maintain clearance from DCS Central Registry.

Benefits:

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!

Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.

We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.