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Research Specialist

  • 506481
  • Full-time


COME WORK WITH US! The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.




Job Location:

Address:  150 N. 18th Avenue, Phoenix, AZ 85007

Posting Details:

Salary: $48,000.00 

Grade: 20

Closing Date: 

Job Summary:

A Career in Public Service Awaits You, Come Join our Bureau of Women's and Children's Health Team!

Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona.

What You'll Do:

- The purpose of this position is to facilitate the day-to-day operational activities of the Arizona Pregnancy Risk Assessment Monitoring System (PRAMS).

- This position will work under the general direction of the PRAMS Coordinator and will provide technical guidance and administrative expertise to the program.

- The position will conduct telephone interviews with PRAM participants; conduct data and web activities; prepare mailing materials for project participants; maintain contact with project participants; participate in team meetings; correspond with state and federal partners. They will support PRAMS by overseeing some contract operations; budget and procurement and participate in outreach activities for the project.

- This position will work closely with the PRAMS Coordinator overseeing budget and contracts operations, collection of quotes from vendors, preparation and processing of invoices, coordination of information for business office, and procurement.

- This position will facilitate and implement operating procedures including scheduling, technical assistance, maintain and update of the PRAMS project web page and resources; prepares a variety of reports; design various forms and templates for tracking information, attending team meetings to take minutes; prepare agenda and necessary meeting documents.

- Serve as the technical support liaison for the CDC PIDS database system, and the PRAMS web-based survey system. Participate in community events, conferences, and other opportunities as an exhibitor/vendor to provide information to the community and professionals about AZ PRAMS. Coordinate outreach events including all required documentation and scheduling. Follow up on all dated material requiring action.

- This position is responsible for safeguarding protected health information and for ongoing compliance with program and ADHS policies, procedures, and training requirements pertaining to the Health Insurance Portability and Accountability Act.

- Lastly, if you are excited about research, collecting data, are comfortable with public presentations and want to be a part of a program that is evolving and has an impact on maternal health -- this is the place for you!

** This position is required to report to the office 25% of the time and will work remotely 75%.

Job Duties:

- Oversee and facilitates participant calls, coordinate with the PRAMS team, and conducting phone interviews with participants, track progress, and ensure that the CDC response rate threshold and protocol are met and/or exceeded. Works two to four hours at least two weekends per month and at least one evening per week to meet the calling/interviewing needs of the participants and per the CDC protocol.
- Conducts data activities such as data entry, editing, and correction of survey responses, survey, and web data. Data entry will also require the entry of Spanish responses into an English language database. Assures data security and confidentiality in adherence to the CDC PRAMS protocol.
- Prepares a variety of reports such as interview response rates. This position will facilitate and carry out operating procedures including scheduling, and technical assistance, and design various forms and templates for tracking progress.
- Preparing mailing materials in English and Spanish per PRAMS protocol and ensuring 100% accuracy. Maintain contact with program participants through scheduled mailings, re-mailings, and telephone follow-up for surveying potential respondents/participants.
- Oversee PRAMS contract operations; Budget monitoring and reporting; Collection of quotes from vendors; Preparation and processing of invoices; Coordination of information for business office and procurement.
- Participates in outreach activities for PRAMS including participating in steering committee meetings, attending stakeholder meetings, and statewide meetings to advertise the program and its accomplishments; Presenting PRAMS at community events as exhibitor and presenter, and supporting PRAMS in a variety of activities; Assist with social media content; Maintain and update the PRAMS project web page and blogs and resources.
- Carry out program deliverables; coordinate, update, and archive protocol, as needed.
- Prepare materials about the PRAMS program, in English and Spanish, and its importance in maternal and child health to encourage greater response rates among participants. Assist in updating AZ PRAMS website.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Strong knowledge of agency/bureau/office practices and procedures.
- English, grammar, and mathematics.
- Office machines, computers, and MS Office products.
- State and ADHS policies and procedures.
- General knowledge of surveillance programs, research studies, or population-based surveys.
- Maternal and child health.
- Project coordination approaches.
- Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:
- Customer service and administrative support.
- Efficient and meets deadlines.
- Excellent oral and written communication.
- Create and maintain harmonious relations with various internal and external contacts, including persons at all levels of the organization, representatives of other agencies, and representatives of the private sector and the community.
- Group process and organizational design as it applies to partnering with community stakeholders and consumers.
- Program and budget management, planning, and evaluation.
- Developing and maintaining working relationships with internal and external customers.
- Bilingual (English/Spanish) a plus.
- Word processing, spreadsheet software, and database function (Google Suites and Microsoft Office).
- Excellent computer skills including database entry and management, spreadsheet, and word processing software.

Ability to:
- Establish and maintain accountability for all work and maintain effective working relationships. Work as a team member and possess problem-solving skills.
- Make changes to correct errors. Time management excellence.
- Advanced multitasking ability.
- Great attention to detail.
- Demonstrate problem-solving and initiative on job-related functions.
- Adaptable, multi-task and manage multiple projects.
- Collaborate and anticipate program needs.
- Exercise discretion and independent judgment.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

- Bachelor’s degree in Public Health, Public Administration, Health Education, or a related medical/science discipline with 1 year of experience working in records management, data entry, patient/client interviewing, or program administration support within a health-related or public health field. Spanish speaking, reading, and writing skills are not required but preferred.

Pre-Employment Requirements:

- Driver's License.
- Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


- To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.