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  • 511727
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

Division of Aging and Adult Services (DAAS)
Refugee Resettlement Program (RRP)

Job Location:

Address:  Location Based on Successful Candidate's Arizona Residence*

Posting Details:

Salary: $32.4840 hourly  

Grade: 22

Closing Date: Open Until Filled
This position may offer the ability to work remotely within Arizona, based upon the department's business needs and continual meeting of expected performance measures. 

Job Summary:

The Department of Economic Security, Division of Aging and Adult Services, seeks an analytical, collaborative, highly motivated individual to join our team as a Program Supervisor with the Arizona Refugee Resettlement Program. DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans.

Under supervision, you manage multiple programs and undertake a broad range of functions and responsibilities. Staff you supervise are responsible for the day-to-day operational logistics of health programs including the Refugee Medical Screening program, the Refugee Medical Assistance program (including medical claims processing, eligibility determinations, member enrollment activities, and provider engagement), and Refugee Health Promotion (multiple contracts relating to mental health case management, health literacy, support groups, and healthcare navigation services). You prepare and provide a variety of technical and administrative reports and ensure all project deadlines are met. You coordinate efforts of RRP contractors, community organizations and other groups. You track revenue, encumbrances, and expenditures to ensure fiscal compliance and efficiency in program area. You enforce operating procedures, plans, and manuals. You cooperate and strategize with federal, state, and local government agencies and with national and local partners and represent the agency at meetings. You analyze and respond to quickly moving and time-sensitive issues. You prepare grant applications. You participate in a wide array of state, federal, and humanitarian systems issues and efforts affecting refugee resettlement. In-state and out-of-state travel is required.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

*This position works primarily from the successful candidate’s Arizona home office but occasional in-state and out-of-state travel as well as in-person attendance at the worksite location for mandatory meetings, trainings, etc. may be required. Worksite location: 1789 W. Jefferson Street, Phoenix, Arizona 85007.

Job Duties:

• Supervise staff, undertake performance evaluations, and advance professional development. Provide orientation and training to subordinate staff. Ensure implementation of new plans, manuals, and directives and arrange for or provide technical assistance as necessary. Adhere to and advance the principles and requirements of excellence in staff management using the state's business management methodologies.
• Track program budgets on an ongoing basis. Ensure compliance with grant policies and regulations. Develop applications for grant funding and other resources that contribute to successful refugee resettlement and integration efforts. Identify initial risks to Administration projects and goals using the state's business management methodologies and elevate findings to Program Manager for further discussion.
• Participate in and assist staff with monitoring reviews of contracted providers and meeting with vulnerable populations as designated to ensure compliance and enforce standards. Coordinate corresponding audit/monitoring activities for compliance with statutory, funding, and programmatic requirements. Contact with vulnerable population.
• Assist in development and implementation of new and existing contracts with contracts and procurement staff in alignment with the overarching goals of the US Refugee Program. Provide technical assistance and guidance to contractors in program area. Coordinate resources for program areas at the state and local levels and strategies with partners to advance successful service for refugees.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• International and national schemas for refugee protection and assistance
• Relevant United States statutes, regulations, and policies pertaining to refugees
• Presiding equal and meaningful access provisions and corresponding requirements under the law
• Fundamentals of budget development, expenditure control and accounting.
• Intersection of various federal, state, municipal, and non-governmental agencies in refugee resettlement

Skill in:
• Oral and written communication, interpersonal relations, public speaking and cross-cultural communications
• Coordinate funding/resource development, contract management and procurement
• Team building, group facilitation and conflict resolution, and coalition development
• Implementing and interpreting program policies and procedures

Ability to:
• Understand state procurement law and requirements
• Resolve complex problems and work effectively in high pressure situations
• Establish and maintain effective relationships with diverse peoples, groups, and sets of circumstances in the course of work
• Advance systems that provide culturally responsive and linguistically compatible services to refugees and other eligible beneficiaries

Selective Preference(s):

Bachelor's Degree from an accredited college or university and two years of progressive experience in the field of health or human services; OR Associate's Degree from an accredited college or university and four years of progressive experience in the field of health or human services. Supervisory experience is highly desirable.

Pre-Employment Requirements:

• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• A.R.S. 41-1968 Employee shall have a valid, unrestricted Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults, prior to the start of their employment.
• In-state travel is required. The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Individuals may be required to use their personal motor vehicle.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.


The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Apply through www.azstatejobs.gov. For questions about this career opportunity, please call Mary Hernandez-Navarrette at (480) 364-3457 or email DAASHR@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-0400. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.