ARIZONA DEPARTMENT OF ADMINISTRATION

Risk Management Division (RMD)

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures

Main Office Location: 100 N. 15th Avenue Suite 301, Phoenix AZ 85007

Salary: $60,000 - $68,000 

Grade: 22

Open Until Business Needs Are Met (1st Review of Resumes 5/18/2026)

The Arizona Department of Administration (ADOA), Risk Management Division (RMD), is seeking a dedicated Property and Liability Intermediate Adjuster to oversee the end-to-end claims process for a diverse portfolio of assigned cases. The successful candidate will manage exposures including auto property and liability, bodily injury, state-owned property damage, and third-party property damage. The scope of responsibility will include claims involving premise liability involving slips and falls, inmate property and civil rights cases, road hazard and claims involving foster parents. Beyond administrative claim handling, the adjuster serves as a critical analyst, providing strategic recommendations aimed at mitigating risk and preventing future losses to the State of Arizona.

Operating with a high degree of professional autonomy, the Intermediate Adjuster typically works independently with minimal oversight to resolve cases ranging from $100 to $100,000, with occasional exposure to higher-value settlements. While the position requires a self-starting approach to decision-making, the incumbent will benefit from the collaborative environment of the Risk Management Division, receiving moderate instruction and technical guidance from senior-level adjusters as needed. This role offers a unique opportunity for an insurance professional to apply their investigative and analytical expertise toward safeguarding the State’s assets and ensuring fair resolution for all involved parties.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Conduct comprehensive investigations into coverage, liability, and damage exposure in strict accordance with Arizona Revised Statutes (A.R.S.), Arizona Administrative Code, common law, and other applicable legal authorities.
• Perform on-site inspections and field investigations across the state of Arizona as required to validate claim details and assess physical damages.
• Manage the full lifecycle of claim files through the Risk Management Information System, ensuring precise claim coding, document indexing, and proactive diary management.
• Establish and maintain accurate loss reserves, document detailed log notes, and confirm all professional communications and stakeholder contacts.
• Determine coverage, evaluate subrogation potential, and develop robust defense and settlement strategies based on thorough investigative findings.
• Prepare high-level technical reports, including status updates, formal settlement authorizations, and trial recommendations for leadership review.
• Collaborate extensively with state agency representatives, legal counsel, loss prevention consultants, and external experts to mitigate risk and resolve complex disputes.
• Represent the Risk Management Division in legal and administrative proceedings, including depositions, mediations, arbitrations, pretrial conferences, and trials.
• Participate in and monitor high-level meetings, such as Joint Legislative Budget Committee (JLBC) hearings and agency-specific strategic sessions.
• Drive claims toward final resolution through professional negotiation efforts and strategic plan-of-action implementation.

Knowledge of:

• The Arizona Revised Statutes, Arizona Administrative code, and Executive orders.
• State and federal court procedures, precedents, case law, and contract law.
• The operations of state government, policies and procedures, as well as a clear understanding of other public entity relationships and legal responsibilities that run concurrent with state obligations.
• Insurance practices and procedures, coverage regulations, and related terminology.
• Economic and accounting principles, financial markets, banking, and the analysis of and reporting of financial data.
• Considerable knowledge of workers' compensation regulations.
• Considerable knowledge of annuity contracts and their uses.
• Comprehensive knowledge of medical terminology, medical treatment, and related procedures (including surgical, dental, and psychological).
• Investigation techniques and evaluation methods.
• Property and liability laws and adjusting and subrogation principles.
• Preserving evidence.
• Procurement procedures.
• Thorough knowledge in adjusting highway design claims, medical malpractice claims, slip and fall claims, employment claims, auto liability claims, bodily injury and personal injury claims.
• Knowledge of DES/CPS care-custody and control claims, and other general liability claims.

Skills in:

• Excellent judgment and decision making skills to ensure claims are resolved in the best interest of the State.
• Excellent research skills, investigative skills, and analytical skills.
• Highly complex problem solving skills and active learning skills.
• Excellent communication skills, including speaking, active listening, reading comprehension, and writing skills.
• Excellent mathematic and cost benefit analysis skills in order to properly evaluate exposures and damages.
• Excellent negotiation/persuasion and strategic positioning skills.
• Excellent formal mediation/arbitration skills.
• Public speaking skills.
• Excellent organizational and prioritizing skills in order to balance caseloads and conduct investigations in a complete and logical manner.

Ability to:

• Handle confidential information with tact and discretion.
• Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines.
• Conduct investigations in multi-party situations.
• Ability to combine pieces of information to form conclusions necessary to determine coverage, evaluate liability, and evaluate damage exposures to ensure that claims are paid in a fair and equitable manner.
• Apply general rules to a specific problem to produce answers that are logical and ethical.
• The ability to identify problems or details that may be detrimental to the State.
• Use logical and creative thought processes to develop solutions.
• Listen and understand information and ideas, both in writing and verbally.
• Communicate information to others in a manner in which they can understand even if they disagree with your position.
• Document work in progress, evaluation methods, and resolution decisions.
• Prepare and present accurate and reliable reports containing findings and recommendations.
• Control conflict situations with plaintiffs and attorneys.
• Work under stressful conditions and deal with emotional and volatile situations.

• Proficient in Google Suite preferred.
• Bachelor's degree preferred.
• 5 years related professional experience preferred.

• Valid AZ drivers license at start date. No special license or certification is required for this position.
• Background and reference check, including a criminal records verification.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance.
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.