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Property and Liability Senior Claims Adjuster

  • 509442
  • Full-time


To provide comprehensive property, liability, and worker's compensation programs that minimize the impact of the State's human, physical and financial damages by identifying, evaluating, controlling, and mitigating exposures to loss; and by managing post-loss claims.

Property and Liability Senior Claims Adjuster

Job Location:

100 North 15th Avenue

Phoenix, Arizona 85007 

Posting Details:

Annual Salary Range: $50,891 - $83,000

Grade: 24

This position is opened until filled

Job Summary:

Under general direction, this classification independently performs highly analytical tasks in response to complex claims and lawsuits against the state, including its agencies, boards, commissions, universities and county court systems.

This position will investigate, evaluate, subrogate, settle and/or monitor the defense of claims and lawsuits made against the state under the authority of ARS §41-621 and other applicable authority.

This position ensures that all work completed complies with Arizona Revised Statutes, Arizona Administrative Codes, court procedure, intergovernmental agreements, third party contracts and agency vendor contracts and guidelines, policies and procedures.

Job Duties:

• Investigate coverage, liability and damage exposure in accordance with Arizona Revised Statutes, common law, AZ Administrative Code and other applicable authority. This will include site visits and statewide travel on occasion

• Collaborate with agency representatives, loss prevention consultants, legal counsel, outside consultants/experts & large loss support specialist to identify potential exposures, develop effective mitigation plans, monitor implemented action plans, conduct trending analysis, cost benefit analysis, contract review, policy and procedure review

• Conduct, participate in or monitor interviews, litigation meetings, depositions, mediation, arbitrations, pretrial conferences, trial, JLBC hearings, agency meetings, etc

• Manage claim file in accordance with statute, administrative code, policy/procedure which include properly coding & updating information in the Risk Management Information System: claim coding, document indexing/imaging, set reserves, maintaining diary, log notes, confirming contacts/communications, coverage determination, investigations, evaluations, subrogation potential, completed reports, defense & settlement strategies, negotiation efforts, plan of action, legal proceedings, mediation & trial results, final resolution, etc

• Develop and conduct training, perform audits and complete special projects; participate in lean/kaizen teams; write business standardizations

• Prepare reports such as status reports, settlement authorizations, trial recommendations, etc

• Other duties as assigned as related to the position

Knowledge, Skills & Abilities (KSAs):


• Thorough knowledge in adjusting highway design claims, medical malpractice claims, slip and fall claims, employment claims, auto liability claims, bodily injury and personal injury claims, DES/CPS care-custody & control claims, and other general liability claims

• Considerable knowledge of economic and accounting principles, financial markets, banking, and the analysis of and reporting of financial data

• Extensive knowledge of the operations of state government, policies and procedures, as well as a clear understanding of other public entity relationships and legal responsibilities that run concurrent with State obligations

• Extensive knowledge of the Arizona Revised Statutes, Arizona Administrative Code, and Executive orders

• Extensive knowledge of State and Federal court procedures, precedents, case law and contract law

• Thorough knowledge of property and liability laws and adjusting and subrogation principles

• Knowledge in paperless systems, data validation, and conditional formatting

• Thorough knowledge of investigation techniques and evaluation methods

• Knowledge of insurance industry, AMS and lean terminology

• Knowledge of metrics and how it applies to position

• Thorough knowledge in preserving evidence


• Excellent organizational and prioritizing skills in order to balance caseloads and conduct investigations in a complete and logical manner

• Excellent communication skills, including speaking, active listening, reading comprehension, and writing skills

• Excellent judgment and decision making skills to ensure claims are resolved in the best interest of the State

• Excellent mathematic and cost benefit analysis skills in order to properly evaluate exposures and damages

• Skill in establishing metrics and business standardization methods

• Excellent research skills, investigative skills, and analytical skills

• Highly complex problem solving skills and active learning skills

• Excellent negotiation/persuasion and strategic positioning skills

• Excellent formal mediation/arbitration skills

• Automated paperless systems

• Efficient multi-tasking skills

• Public speaking skills

• Time management


• Ability to combine pieces of information to form conclusions necessary to determine coverage, evaluate liability and evaluate damage exposures to ensure that claims are paid in a fair and equitable manner

• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines

• Ability to communicate information to others in a manner in which they can understand, even if they disagree with your position

• Ability to manage varied responsibilities with accuracy and speed under the pressure of time sensitive deadlines

• Ability to prepare and present accurate and reliable reports containing findings and recommendations

• Ability to apply general rules to a specific problem to produce answers that are logical and ethical

• Ability to work under stressful conditions and deal with emotional and volatile situations

• Ability to document work in progress, evaluation methods, and resolution decisions

• Ability to listen and understand information and ideas, both in writing and verbally

• Ability to identify problems or details that may be detrimental to the State

• Ability to use logical and creative thought processes to develop solutions

• Ability to handle confidential information with tact and discretion

• Ability to control conflict situations with plaintiffs and attorneys

• Ability to conduct investigations in multi-party situations

Selective Preference(s):

• Bachelor's Degree or 8-10 years of related professional experience

Pre-Employment Requirements:

• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

• Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment


The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance available

• Vacation with 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


•Positions in this classification participate in the Arizona State Retirement System (ASRS)

•Please note that enrollment eligibility will become effective after 27 weeks of employment

Contact Us:

• If you have any questions, please feel free to contact ADOA Recruitment at staffing@azdoa.gov for assistance


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.