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PUBLIC SAFETY CALL-TAKER

  • 500174
  • PHOENIX
  • DEPT OF PUBLIC SAFETY
  • Full-time

DEPT OF PUBLIC SAFETY

The Department of Public Safety’s mission is to protect human life and property by enforcing state laws, deterring criminal activity and providing vital support to the state of Arizona and its citizens.
Apply at our website at www.azdps.gov

Public Safety Call-Taker

Salary: $35,705.28 - $47,396.92 

In order to apply, you must go to the DPS website at azdps.gov/careers.  

Job Summary:

This recruitment will be used to establish an 18-month eligibility list to be used for current and future vacancies. Apply promptly; application period will close when a sufficient number of applications are received.

Under direct supervision during training period, and under limited supervision thereafter, is responsible for operating a computer terminal, a multi-line telephone, including 9-1-1, or a switchboard, while maintaining written logs, records and computer aided-dispatch (CAD) systems. Receives, coordinates and disseminates critical information from various sources. Performs vehicle registration, driver license, stolen vehicle and wanted person checks by accessing the criminal justice system. Performs related duties as assigned. This is a competitive classification.

Must successfully complete the examination process.

If you have a disability which may require a reasonable accommodation, please notify Human Resources in writing prior to the test date.

Minimum Qualifications:

Requires a High School Diploma or GED, and one year of clerical, customer service or public contact experience.

Must be able to type a minimum of 40 words per minute. Typing certificate must be submitted with application.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

24 hour/7 day emergency dispatcher center operation setting.

Work is performed in a confined area with limited mobility.

May be required to sit for extended periods of time with limited or no breaks.

ADDITIONAL REQUIREMENTS:

Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.

Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.

Limited travel is needed.

Progression to the next step requires an overall performance rating of at least "Standard" in the last 12 months.

Must successfully complete the examination process.

FLSA Status: Non-Exempt

Pre-Employment Requirements:

Applicants must complete an examination process. A polygraph and background investigation are required for successful applicants. All newly hired employees will be subject to the E-Verify Employment Eligibility Verification Program.

In order to apply, you must go to the DPS website.

Benefits:

The Arizona Department of Public Safety is proud to offer a comprehensive benefits package to benefit-eligible employees in cooperation with the State of Arizona.

•           Accrued vacation pay and sick days

•           10 paid holidays per year

•           Deferred compensation plan

•           Top-ranked retirement plans

•           Affordable medical, dental, vision, life, and short & long-term disability insurance plans

•           Employee Assistance, Peer and Family Support Programs

•           Bus Cards (Subsidized partially by the State)

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

This classification participates in the Arizona State Retirement Systems (ASRS).

Contact Us:

To learn more and see a complete list of the job openings at the Arizona Department of Public Safety, visit our website at www.azdps.gov. You may also contact us at (602) 223-2290.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.