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  • 510632
  • Full-time


The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

Quality Assurance Analyst - IT

Information Technology

Job Location:

3003 N. Central Ave. Phoenix, AZ 85012  

Posting Details:

Salary: $80,300 annual 

Grade: 23

Closing Date: open until filled

Job Summary:

As the Quality Assurance Analyst for DCS you’ll be responsible for fully testing DCS's existing and new software applications to ensure consistent delivery of quality, stable, and scalable product solutions. In this role, you’ll work closely with the rest of the Agile product team to develop and execute test suites and scenarios that exercise software features and functionality throughout the development life cycle. You’ll adhere to software quality assurance best practices as you perform functional, regression, and performance testing to flush out any defects before product delivery. To be successful in this role, you must be customer-focused and maintain high standards to ensure the team is meeting expectations for high-quality products.

Bi-Lingual Stipend
DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

Job Duties:

- Participates in creating test plans, data, procedures, and manual and/or automated test scripts
- Participates as an observer in formal reviews of business requirements and application designs
- Provides input to test coverage based on requirements and design specifications
- Writes & reproduces accurate software problem reports
- Creates test data for multiple or complex projects
- Executes manual and/or automated test scripts for multiple or complex projects; Performs testing for multiple or complex projects & retests as necessary; Reviews and reports complex test results

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- General working knowledge of quality assurance and testing tools and processes
- General working knowledge of software development processes including analysis, design, coding, system and user testing, problem resolution and planning
- General working knowledge of business applications

Skill in:
- Strong customer service skills
- Excellent interpersonal, written and oral communication skills
- Proficient quality assurance skills

Ability to:
- Demonstrated ability to balance, prioritize and organize multiple tasks.-
- Demonstrated ability to work collaboratively in teams and across organizations.
- Demonstrated ability to synthesize feedback and adjust plans accordingly.
- Demonstrated ability to build strong relationships inside and outside the organization.

Selective Preference(s):

Bachelor’s Degree plus 2 – 5 years experience in quality assurance testing and analysis (or equivalent experience)
Azure, O365, Microsoft Dynamics, OnBase, InRule, DocuSign QNXT, or hosted application experience is a plus

Pre-Employment Requirements:

The ability to secure and maintain a Arizona Fingerprint Clearance Card; and the ability to secure and maintain clearance from the DCS Central Registry.

In-state travel is sometimes required. Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).


As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.