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QUALITY ASSURANCE ANALYST SENIOR - IT
SUPPORT SERVICES DIVISION / INFORMATION TECHNOLOGY/ PHOENIX BASED
FLSA-EXEMPT / SALARY GRADE 25 / Hiring Salary Range $65,000 - $85,000
CLOSING DATE: 11/23/2025
The Quality Assurance Analyst Senior - IT position will interpret issues, recommend solutions, and will solve complex problems. Will act as a resource to lower colleagues and may lead teams and/or projects. This position will also define scenarios and participate in production verification and validation.
Major duties may include:
- Perform functional, integration, regression and release testing on software to ensure its quality and reliability.
- Communicate findings and resolutions, document all issues to support continuous improvement throughout the project.
- Proficiently create test plans, test data and procedures to ensure a successful testing process.
- Help the team stay aligned and improve overall software quality.
- Review and report complex test results involving analyzing test outcomes.
- Identify issues and provide clear insights. This includes offering suggestions for improvements to enhance software performance, functionality and user experience.
- Using diagrams, flow charts and test procedures helps visualize and organize issues ensuring clear communication and effective resolution by the development team.
- Performs other duties as assigned
The candidate will have knowledge of quality assurance; testing tools and processes; software development processes including analysis, design, coding, system and user testing; problem resolution and planning; business applications; testing multiple platforms, browser and mobile devices. The candidate will be skilled in customer service; quality assurance; excellent interpersonal, written and verbal communication. The candidate will have the ability to multitask; collaborate with team members; synthesize feedback and adjust plans accordingly; build strong relationships internally and externally; develop and write technical documentation; execute testing; interpret and analyze test results; handle scripting across different platforms; use/maintain testing frameworks, test libraries, database and test environments.
The preferred candidate will have a bachelor’s degree plus 5-10 years of experience in quality assurance testing and analysis.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
If you have any questions please feel free to contact Milani Barron at mbarron@azgfd.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
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