DEPARTMENT OF VETERANS' SERVICES

Arizona State Veterans' Home - Flagstaff
2100 North Gemini Drive 
Flagstaff, Arizona 86001

Salary: $70,400 - $74,800 (DOE) 

Grade: 21

Closing Date: October 3, 2025  

Would you like to be part of an amazing team that helps veterans thrive? At the Arizona Department of Veterans’ Services (ADVS), we are committed to serving and honoring veterans, service members, and their families by ensuring that they receive the highest quality services so they can thrive for a lifetime!

We are looking for a compassionate Quality Assurance Nurse.  This position is responsible for coordinating a structured Quality Assurance program that meets all federal and state regulatory requirements.

Your rewards:
• The opportunity to receive a pension and healthcare benefits for a lifetime!
• Generous paid time-off benefits
• Employee wellness programs, and so much more!

Your Contribution:
• Provide direct care services to veterans to improve their quality of life
• Participate in facility meetings, training sessions, and the implementation of the Arizona Management System (AMS) to achieve continuous improvement and efficiency
• Use your potential within a supportive team environment

• Implements policies and procedures pertaining to quality assurance using guidelines such as nursing home regulations, facility practices, evidenced-based practice, complaints, audits, observation and other informational sources
• Gathers and analyzes data through audits, interviews and other activities to monitor compliance of all disciplines, departments, and services with applicable policies and procedures, standards and regulations
• Reviews monthly CASPER (Certification and Survey Provider Enhanced Reporting) report and develops Quality Assurance Performance Improvement (QAPI) based PIPs (performance improvement plans) where needed
• Prepares, distributes and interprets reports, statistical analyses, data summaries and other written information to facility staff pertaining to the activities of QAPI
• Prepares periodic reports summarizing the status of facility compliance with established goals and measures set for quality assurance
• Assists supervisors /managers in developing and implementing corrective action plans
• Monitors and reports on facility’s plans for correcting deficiencies identified by surveying agencies
• Ensures that facility meets state, federal, and Veteran's Administration (VA) regulations
• Ensures facility's policies and procedures meet regulations and are consistent with the facility’s practices
• Investigates incidents of non-compliance
• Works with the Administrator in investigating allegations of abuse, neglect, and mistreatment of residents
• Coordinates facility preparation for surveys
• Chairs and coordinates internal Quality Assurance Committee meeting as well as the Infection Control Committee meeting
• Identifies training needs and develops and implements educational programs for staff related to quality assurance and compliance education and
  re-education
• Utilizes assessment and scheduling protocol to evaluate quality of training and ensure that staff is adequately trained to meet desired outcomes
• Maintains records to document training and compliance with regulations
• Coordinates provision of Information for regulatory surveyors with Administrator and Director of Nursing
• Map out all infections with McGeer and non-McGeer criteria to provide for timely tracking and trending
• Conduct infection control surveillance daily rounds to confirm compliance with individual care plans for residents with infections by facility staff
• Keep abreast of any current information and attend educational opportunities to assist in role such as provided by CMS and CDC

Knowledge of:

• Principles of management and administration
• Facility programs, policies and procedures
• Quality assurance and utilization review principles and methods
• OBRA and other pertinent nursing home regulations as they apply to quality assurance activities
• Basic statistical and data gathering techniques
• Basic training interventions that may be used to develop staff skills and knowledge
• Varied approaches and techniques of adult instruction consisting of measurement, assessment, and skill based competencies

Skills in:

• Verbal and written communication
• Problem solving
• Analytical skills

Ability to:

• Analyze and interpret information and data
• Work with all levels of organization
• Develop and coordinate training programs

• Requires current license to practice in Arizona as a Licensed Practical Nurse or Registered Nurse.
• DPS Fingerprint Clearance Card required
• Infection Preventiveness Certification required
• In-state travel; valid AZ Driver's License is required

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions please feel free to contact Paul Sharp at recruiting@azdvs.gov or (602) 781-7032 for assistance.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.