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  • 502954
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefits package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.



Job Location:

Address: 250 N 17th Ave. Phoenix, AZ 85007  

Posting Details:

Salary: $52,000 - $55,000 

Grade: 21

Job Summary:

The purpose of the position is to assist in a multitude of support activities within the Quality Assurance and Improvement Office. In this role, they will perform a variety of complex program tasks which include updating, maintaining, and monitoring quality systems within the Quality Assurance and Improvement Office such as tracking documents, corrective actions, and other quality data. The position will also assist as needed with the inspection and administrative functions for the CLIA, ISO/IEC 17025, and other regulatory programs.

Job Duties:

- Support the Quality Assurance Officers with monitoring quality systems within the Quality Assurance and Improvement Office for sections (Radiochemistry, Microbiology, Lab Support Services, Facilities, Chemistry, etc), Perform internal investigations if significant issues are identified.
- Responsible for tracking and assisting with the QA reports, corrective actions, and proficiency testing.
- Assist with providing, developing, and tracking training on quality topics such as record keeping, regulations, and good laboratory practices. Assist with development and changes to the laboratory information management systems quality reports.
- Assist with external inspections performed by CLIA, ISO, EPA, and other organizations performing laboratory accreditation activities.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Comprehensive knowledge of federal regulations and Arizona Revised Statutes related to laboratory testing.
- General laboratory procedures.
- Good understanding of laboratory management and operational concepts.
- Specialized lab procedures (i.e. PCR, WGS, Gamma, Metals, etc).
- Lab safety precautions emphasis when working with infectious agents and hazardous materials.
- Performance Management (PM), and Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:
- Review and reading of professional literature.
- Requires oral and written communication, analytical, interpersonal, listening, organizational, and evaluation.
- Repetition.
- Training courses and conferences.

Ability to:
- Change priorities as issues arise.
- Problem-solving.
- Work independently with minimal supervision.
- Work independently or in a team to perform reviews of laboratory sections.
- Able to see the whole picture and not center on minor details.
- Analyze analytical data, reporting, and evaluation of analyst qualifications in providing compliance data.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree from an accredited college or university with a major or minor in laboratory science including twelve semester hours in microbiology or chemistry and with at least 3 years of experience in laboratory science, microbiology, or chemistry.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.