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  • 513577
  • Full-time
  • Closing at: Nov 28 2022 at 23:55 MST


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Developmental Disabilities

Job Location:

Address:  11526 W. Bell Road Surprise, Arizona 85378

Posting Details:

Salary: $60,025.056 - $62,000.00 

Grade: 21

Closing Date: 11/28/2022
This position may off the ability to work remotely, within Arizona, based upon the department business needs and continual meeting of expected performance measures 

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through providing services to support them? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Quality Improvement Manager. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

This position is responsible for the design and oversight of the Districts’ quality management program, which includes compliance with all statutes, rules, regulations, contracts, and policies. The Quality Assurance Manager administers the Division’s processes for identifying areas of improvement and for developing/implementing processes, procedures and activities for remediation of vendor deficiencies. These include group homes, day programs, developmental homes (Licensed and Certified settings), contractual compliance monitoring, incident management and investigations, AHCCCS compliance, training and technical assistance and coordination with protective services, internal and external stakeholders. Provides leadership, mentoring, coaching, direct and indirect supervision of staff and team members. Completes Performance Appraisals (MAP), authorizes leave, and approves ETE Time Cards for staff.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:

• Oversees Incident Management System (and applicable databases), manages and facilitates Quality Assurance staff to ensure appropriate, timely, comprehensive fact finding occurs, ensures protective services/internal and external notifications occur timely, ensures system is in place to detect and act upon incident trends and patterns.
• Provides leadership, mentoring, coaching, counseling, direct and indirect supervision of staff & team members. Completes Performance Appraisals (MAP), authorizes leave, and approves ETE Time Cards for staff. Ensures applicable training is taken and completed by staff. Facilitates unit meetings & impromptu meetings furthering employee growth.
• As lead liaison, coordinates functions between the district QA unit and Central Office Quality Management unit, Contracts, OLCR, and OCR in order to make decisions and recommendations to vendors and contracts in the best interest of member quality of care. Works closely with Business Operations, Human Resources, Network, Monitoring Unit and Support Coordination DPM on day-to-day operation activities.
• Works collaboratively with the District to ensure member supports are identified. Ensures health, safety and welfare of members is prioritized by implementing systems required by contract.
• Oversees and is actively involved in a supervisory capacity specific to the oversight of qualified vendors relative to Incident Management and contractual compliance according to rule and policy. Provides technical assistance as needed.
• Provides responses to, and meets with, the Human Rights Committees while ensuring compliance with all member rights per rule.
• Participates as a member of the District Management Team and various statewide groups and committees. Serves periodically as designated Call-Back Official within the District.
• Coordinates with DES Adult Protective Services and Office of Special Investigations, Department of Child Safety, local law enforcement, etc. on investigations.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of understanding of quality assurance principles in the human services field.
• Knowledge of home and community based services provided to people with developmental disabilities.
• Knowledge of qualified vendor requirements, federal and state laws.
• Knowledge of licensing requirements and mandated timelines.
• Skilled in supervision, leadership and staff development.
• Skills in team work with internal and external stakeholders.
• Skills in critical thinking, constructive problem solving, verbal and written communication.
• Skills in using computer software programs (e.g., Microsoft Word, Excel, Access)
• Ability to comprehend, interpret and apply policies, procedures, contracts, etc..
• Ability to write comprehensive and concise documents such as reports, general correspondence, etc..

Selective Preference(s):

Prefer Bachelor's or Master's degree in Human Services (e.g., Psychology, Education, Social Work, Special Education or closely related field) and 3 years of programmatic work experience serving people with developmental disabilities or similar field of work. Experience with quality assurance principles in the human services field preferred. 1 or more years of supervisory exp highly desirable.

Pre-Employment Requirements:

Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance

By providing the option of a full-time or part-time remote work schedule, employees may enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency head may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, please call Alyssa Figueroa (602) 653-9837 or email AlyssaFigueroa@azdes.gov. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-653-9837. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.