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  • 504532
  • Full-time



Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

Division of Employment and Rehabilitation Services (DERS)

Rehabilitation Services Administration (RSA)

Job Location:

  2455 South 7th Street, Phoenix, Arizona 85034

Posting Details:

Salary: $25.4808/ hourly ($53,000.06 annually) 

Grade: 22

Closing Date: Open until sufficient resumes are received

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) performs an integral role in improving Arizona’s workforce by assisting individuals who are unemployed or underemployed, and those with barriers, to prepare for and obtain meaningful employment. DERS supports Arizona employers with recruitment assistance by connecting them to a skilled workforce.

We are seeking an experienced and highly motivated individual to join our team as a Program Supervisor with the Rehabilitation Services Administration (RSA). This position is responsible for providing direct supervision to Vocational Rehabilitation staff including hiring, training, coaching, evaluating, and performing disciplinary action when necessary. The position is responsible for monitoring case management practices to ensure compliance with RSA policies and procedures.

Job Duties:

• Completes unit reports; analyzes and interprets case management and performance
reports and determines course of action.
• Represents RSA in community partnership/stakeholder meetings, forums, boards,
committees, and work groups. Participates in public relations, community outreach, and
responds to public and program inquiries.
• Responds to and research client inquires and appeals.
• Facilitates regular team meetings, discussions, and case staffing; responsible for
assigning workloads and duties.
• Reviews cases for quality assurance through formal and informal case reviews.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of federal and state laws and regulations for Vocational Rehabilitation,
rehabilitation principles and practices and reporting requirements.
• Knowledge of various disabilities and effective case management techniques.
• Knowledge of counseling techniques.
• Knowledge of effective management and supervisory techniques.
• Leadership, problem solving, decision making, and negotiating.
• Analyzing, evaluating, and interpreting data to implement solutions.
• Oral and written communication.
• Ability to work with a diverse group of stakeholders.
• Ability to prioritize tasks, ability to provide leadership and teambuilding.
• Ability to establish and maintain effective working relationships.

Selective Preference(s):

• Commission on Rehabilitation Counselor Certification (CRCC) preferred.

Pre-Employment Requirements:

• Master's degree in Rehabilitation Counseling or related field; plus one year experience,
paid or unpaid, working with individuals with disabilities.
• One year of supervisory or management experience.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-
Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon
completion of the above-mentioned process and the agency’s ability to reasonably
accommodate any restrictions.
• The position may require a current, valid Arizona Driver’s License. Travel may be required
for State business. Employees who drive on state business must complete any required
driver training (see Arizona Administrative Code R2-10-207.12.) and have an acceptable
driving record in accordance with DES Fleet Management-Safety Program policy and
procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their
own transportation as well as maintaining valid motor vehicle insurance and current Arizona
vehicle registration; however, mileage will be reimbursed.
• Candidates for this position shall be subject to a search of both the Child Protective
Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services
Registry pursuant to A.R.S. 46-459.
• Candidate shall have or meet the requirements to obtain prior to their first day of
employment, a valid Level One Arizona fingerprint clearance card issued pursuant to
Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults.


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please call (602) 679-5360 or email maritzaduffy@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting  (602) 679-5360  or email maritzaduffy@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.