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  • 501628
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

Division of Employment and Rehabilitation Services (DERS)
Rehabilitation Services Administration (RSA)

Job Location:

Address:  3443 North Central Avenue, Phoenix, AZ 85012

Posting Details:

Salary: $25.4808 AN HOUR / $53,000.06 ANNUAL 

Grade: 22

Closing Date: Open Until Filled

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) performs an integral role in improving Arizona’s workforce by assisting individuals who are unemployed or underemployed, and those with barriers, to prepare for and obtain meaningful employment. DERS supports Arizona employers with recruitment assistance by connecting them to a skilled workforce.
We are seeking an experienced and highly motivated individual to join our team as a Rehabilitation Services Supervisor with the Rehabilitation Services Administration (RSA). This position is responsible for the direct supervision of the Vocational Rehabilitation staff including hiring, training, coaching, evaluating, and performing disciplinary action when necessary. This position is responsible for monitoring case management practices to ensure compliance with RSA policy and procedure, facilitating unit team meetings and assigning workloads as well as representing Rehabilitation Services Administration (RSA) in the community.

Job Duties:

• Provides supervision and oversight of Vocational Rehabilitation staff.
• Responsible for personnel functions including hiring, staffing, coaching, mentoring, evaluating and training.
• Monitors case management practices to ensure compliance with RSA policy and procedure, reviews and approves client’s cases.
• Completes unit reports.
• Analyzes and interprets case management and performance reports and determines course of action.
• Represents RSA in community partnerships/stakeholder meeting, committees and work groups.
• Participates in public relations, community outreach, and responds to public and program inquires.
• Responds to and researches client inquires and appeals.
• Facilitates regular team meetings, discussions and case staffing; responsible for assigning workloads and duties.
• Reviews cases for quality assurance.
• Other duties as assigned.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of Federal and State laws as well as regulations for Vocational Rehabilitation principles and practices and reporting requirements.
• Knowledge of various disabilities and effective case management techniques.
• Knowledge of counseling techniques.
• Knowledge of effective management and supervisory techniques.
• Skills in leadership, problem solving, decision making, negotiating, analyzing, evaluating, and interpreting data to implement solutions.
• Skills in written and oral communication.
• Ability to work with a diverse group of stakeholders.
• Ability to provide leadership, prioritize tasks and establish and maintain effective working relationships.

Selective Preference(s):

• Proficient in American Sign Language (ASL).
• Commission on Rehabilitation Counselor Certification (CRCC) preferred.

Pre-Employment Requirements:

• Master’s degree in Rehabilitation Counseling; plus, one-year experience, paid or unpaid, working with individuals with disabilities or master’s degree in a related field; plus, one-year experience, paid or unpaid, working with individuals with disabilities.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Some assignments may require a current, valid Arizona Driver’s License. Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) and have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Candidate shall have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults.


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please call (480) 204-2707 or email daisyrhodes@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 204-2707 or email daisyrhodes@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.