DEPARTMENT OF ECONOMIC SECURITY

Division of Technology Services (DTS)
1400 West Washington Street, Phoenix, Arizona 85007

Salary: $77,958 - 95,000 

Grade: 28

Closing Date: April 6, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view the ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a Release Management Engineer. This position will serve as the Information Technology Service Management (ITSM) Engineer. It will be responsible for managing the full life cycle of major enhancements, as well as the creation of new solutions to support the ITSM team’s process improvement, user experience enhancement, and automation efforts. The position will work with internal DES customers to identify opportunities for process improvement that will include designing and implementing relevant solutions that meet requirements supporting those business needs.

This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
• Provides subject matter expertise on the day-to-day operation of the ITSM team's solutions.
• Provides strategic support to the ITSM Solutions Architect, including managing, planning, implementing, coordinating, and evaluating business processes to design and implement relevant solutions that meet established business needs.
• Maintains the ITSM Solutions Architecture team's formal documentation to include Development Standards, Processes, Procedures, Standard Work, Design documents and training material. Maintains the team's internal site presence and service catalog.
• Creates, maintains, and routinely reviews dashboards, reports, and their associated metric definitions to support ITSM solutions as required.
• Works cross-functionally to solve problems and implement changes and resolve conflicts within and between projects or functional areas.
• Analyzes and solves problems across IT and business services. Develops and ensures implementation of process improvement action plans for strategic initiatives.
• Provides overall project monitoring to ensure strategic initiatives are met.
• Ensures on a department-wide basis that DES and DTS policies, directives, procedures, and are followed and in compliance with these requirements.

Knowledge of:
• Working with JavaScript.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Both theoretical and practical aspects of software development
• Key Performance Indicators (KPIs) and Metrics.
• Advanced IT Service Management knowledge as defined in ITIL or similar frameworks
• Process improvement and process automation
• Design, coding, testing methodologies and debugging
• Computer hardware, software, networking, operating systems, storage systems, security and configuration.
• Business strategic initiatives, planning and execution.
• Both theoretical and practical aspects of project management.

Skills In:
• Strong customer service.
• Work independently and/or collectively with personnel and partners.
• Work with the business community in creating strong collaboration relationships.
• Fast-paced, complex, dynamic, multi-dimensional business environment.
• Process formulation and communication with others.

Ability To:
• Adapt work methods/processes that adhere to State, Federal, and industry standards.
• Balance, prioritize and organize multiple tasks.
• Develop and write technical documentation.
• Apply root cause identification skills.
• Compose clear and concise written and verbal correspondence.
• Communicate effectively on a professional level.
• Synthesize feedback and adjust plans accordingly.
• Effectively articulate the relationship of the program(s) to other work units/programs.
• Demonstrate strong attention to detail.
• Work under requirements which call for immediate action and timely results.

• Expertise/working knowledge of ITIL concepts and frameworks, including Service Strategy, Transition & Continuous Improvement.
• ServiceNow development and configuration experience, as that is our primary tool.

• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Bachelor’s degree OR 8 or more years of extensive experience in programming, analysis, change management, and release management (or equivalent experience).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us at (602) 542-3809 or email OODHRstaffing@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Shannon Anguiano by calling or texting at 480-876-0851 or ShannonAnguiano@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.