PUBLIC SAFETY PERSONNEL RETIREMENT SYSTEM

Address:  3010 E. Camelback Rd. Suite #200 Phoenix, AZ 85016

* Please note: this position will work in a hybrid work environment with identified day(s) each week in office and remote. *

Salary: Salary: $36,779 - $66,009 

* Anticipated hiring range: $40,000 - $55,000 *

Grade: 19

Closing Date: March 25, 2026

The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for a Retirement Specialist Senior. Under the supervision of the Active Members Supervisor, this position is responsible for communicating with and educating members and employers on a wide variety of business specific topics ranging from general inquiries to significantly complex subject matter. Communication of this information occurs over a variety of media and settings. The Retirement Specialist Sr. is also in part or fully responsible for the research and resolution of member and employer issues, actions related to the appeals process, and basic to intermediate analysis of business statistics.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

PSPRS strives for a work culture that affords employees flexibility, autonomy, and trust. Some PSPRS employees participate in the State’s Remote Work Program and can work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

This position will work in a hybrid work environment with identified day(s) each week in office and remote.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

MAJOR RESPONSIBILITIES/FUNCTIONS:

• Educate members by explaining complex information related to policies, procedures, and transactions regarding membership rules and on the impact of retirement decisions.
• Answer and rectify member account questions/concerns.
• Service member accounts.
• Provide member account support to divisions within PSPRS.
• Calculate and provide estimates and distribution of retirement benefits as applicable to individual members.
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• Participate as a project member for operational and system analysis and enhancement processes.
• Recommend changes and assist in the production of group meeting presentations, videos and E-Learnings.
• Mentor new Retirement Specialists.

Knowledge of:
• Public Safety Personnel Retirement System benefit programs.
• Applicable laws (Federal and State) and policies and procedures applicable to the system.
• Customer service techniques.
• Basic mathematical calculations.
• Computer programs, such as, Google Suite, Windows, Office Suite, internet, basic retirement system, banking system, and relational databases.

Skill in:
• Interviewing to determine level of member knowledge and understanding.
• Communicating effectively both verbally and in writing.
• Data analysis.
• Public speaking.
• Group facilitation.
• Computer operations.
• Problem solving.
• Organization and multitasking.

Ability to:
• Effectively explain complex policies and procedures over the phone.
• Determine and categorize the process being requested or required.
• Interact with the public in engaging, friendly, and helpful manner.
• Grasp and interpret policies accurately and quickly.
• Work effectively in a team environment and meet team objectives.
• Maintain a high level of professionalism and judgment.
• Meet deadlines with accuracy.

• Bachelor’s degree in related field.
• Previous experience as a Retirement Specialist or equivalent, working in a Public Retirement System or, 2-3 years of customer service experience communicating complex information.
• Proven experience meeting call center metrics.

Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

At PSPRS, we promote the importance of work/life balance by offering workplace flexibility, a learning environment and a team-oriented culture. Among the many benefits of a career with PSPRS, are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits, participation in the Arizona State Retirement Plan (after 6 months of employment), optional participation in a 457 deferred compensation program, and employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis).

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. PSPRS may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit the state benefits page https://benefitoptions.az.gov/newhire

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification are required to participate in the Arizona State Retirement System (ASRS). Please note that enrollment eligibility becomes effective after 27 weeks of employment.

If you have any questions please feel free to contact Andrew Goodwin at 602-296-3738 or agoodwin@psprs.com for assistance.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Andrew Goodwin at agoodwin@psprs.com. Requests should be made as early as possible to arrange the accommodation.