PUBLIC SAFETY PERSONNEL RETIREMENT SYSTEM

Address:  3010 E. Camelback Rd. Suite #200
Phoenix, AZ 85016

Salary: $60,723 - $92,000 

Grade: 25

Closing Date: October 19, 2025

*Please note this position will work in a hybrid environment.  This position will work in the office 2-3 days per week based on business needs.*

Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, Public Safety Personnel Retirement System (PSPRS) is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state. At PSPRS we understand that it begins with outstanding talent. It all begins with you. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona’s community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit www.psprs.com to learn more about our agency.

JOB SUMMARY:

The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking a highly experienced and motivated professional for the position of Retirement Specialist Administrator located in Phoenix, Arizona. The Retirement Specialist Administrator functions as a visionary leader and strategic manager with responsibility for guiding the Customer Service/Education Training division of Member Services. The position contributes to the direction of the division and Member Services overall, oversee supervisory staff, and establishes long-term vision for success including the development of existing staff. The Administrator ensures the division is aligned with agency goals, promotes a culture of accountability, and anticipates future challenges in Member Services. While operation oversight of division activities in an important role in this position, the primary responsibilities of the position are to lead through others, mentoring supervisors and staff, ensuring organizational performance, and contributing to the ongoing success of Member Services.

This position may be available for remote work within Arizona (2-3 days per week in the office/hoteling) based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Leadership and Strategic Oversight:

• Provide leadership to supervisory staff overseeing the Customer Service/Education Training division, ensuring alignment with the agency mission.
• Participate in envisioning future needs in Member Services.
• Act as a servant leader, mentoring and developing supervisors, allowing them to be effective in overseeing their teams in a culture of accountability.

Supervision and Staff Development:

• Directly oversee supervisors, providing coaching and guidance on performance management and employee development.
• Implement supervisory expectations for management of their teams and monitor progress.
• Lead succession planning efforts within the division.
• Monitor staffing needs and make recommendations as needed to ensure proper workforce allocations.

Program and Policy Management:

• Lead divisional responses to legislative changes by implementing any necessary policy and procedure changes.
• Guide supervisors in enhancing service delivery to members.
• As part of the Member Services leadership team, influence agency wide policies, strategic planning, and change management efforts.

Division Operations:

• Provide oversight and management in the areas of Employer and Local Board relations/training, member education and counseling ensuring compliance and accuracy and alignment to agency strategic goals.
• Ensure procedures, training and systems across teams are current and aligned with policy and legislative requirements.
• Oversee call center systems to ensure member inquiries are efficiently handled, peak periods are managed, and quality assurance standards are maintained.
  

Knowledge of:

• Senior level knowledge of leadership and organizational development principles.
• State and federal laws related to retirement systems.
• Retirement policies, procedures and administrative practices.
• Accounting, auditing and actuarial principles.
• HIPPA privacy regulations and compliance standards.

Skill in:

• Strategic and visionary thinking.
• Leadership and development of supervisors.
• Critical thinking and senior level decision making.
• Effective organizational design and workforce planning.
• Advanced problem solving.

Ability to:

• Inspire and motivate supervisors and staff to achieve success.
• Anticipate and plan for future challenges and opportunities.
• Build strong internal and external partners to advance the agency's mission.
• Communicate complex ideas clearly and persuasively in both written and verbal form.
• Lead organizational change initiatives.
  

Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

At PSPRS, we promote the importance of work/life balance by offering workplace flexibility, a learning environment and a team oriented culture. Among the many benefits of a career with PSPRS, are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits, participation in the Arizona State Retirement Plan (after 6 months of employment), optional participation in a 457 deferred compensation program, and employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis).

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification are required to participate in the Arizona State Retirement System (ASRS). Please note that enrollment eligibility becomes effective after 27 weeks of employment.

If you have any questions please feel free to contact Andrew Goodwin at agoodwin@psprs.com or 602-296-3738 for assistance.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

All newly hired employees will be subject to E-Verify Employment Eligibility Verification.