Outdoors, Mountain, Nature, Person, Painting, Valley, Landscape, Scenery, Panoramic, Canyon

Apply Now

Not You?

Thank you


  • 510365
  • Full-time
  • Closing at: Aug 15 2022 at 23:55 MST

For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, Azasrs.gov, to learn more about the ASRS.


Job Location:

Address:  3300 N. Central Avenue, Phoenix, Arizona 85012

Posting Details:

Compensation: $18.2692/hr. + excellent benefits and work/life balance

(No nights, no weekends, paid holidays, teleworking available, and training provided)

Consideration for promotion to Retirement Specialist may occur once the combination of performance metrics and six months in job role are met.

Apply by Monday,  August 15, 2022

Job Summary:

We are looking to hire great people who are excited about delivering world class customer service and who enjoy the rewarding experience of knowing they helped someone. We love what we do! Does this sound like an opportunity for you? If so, have your next career move be to a job you love, where you can make a difference helping people plan for their future while working for an employer who respects your work-life balance.

The Retirement Specialist communicates and educates members on the benefits and options available from the ASRS. After four weeks of paid training we encourage growth and development to our team members. We enjoy a great work-life balance, no nights or weekends, and after training you have the opportunity to choose whether you work from home or in the office, or a combination of both. Our members rely on you, our Retirement Specialists, to help them navigate through their retirement options and career with an Arizona participating employer.

Job Duties:
  • Providing World Class Customer Service to callers whether they’re brand new members, in the middle of their career, enjoying their retirement, or not a member at all
  • Explaining information related to ASRS specific policies and procedures to our members in an inbound call center environment
  • Educating members on the impact of their retirement decisions
  • Answering and clarifying member account questions/concerns
  • Assisting members with accessing their online account information
  • Servicing member accounts
  • Explaining benefit calculations
  • Researching member inquiries
  • Providing member account support to divisions within the ASRS
Knowledge, Skills & Abilities (KSAs):
  • Candidates with at least 1 year of customer service experience are encouraged to apply
  • Experience in interacting with the public in a service position, i.e. food service, retail, etc.
  • Analytical, computer, organizational, and multi-tasking skills
  • Ability to be trained on:
    • Complex policies and procedures that will be discussed with members
    • How to meet objectives and deadlines with accuracy
  • Effective communication over the phone
  • Experience working in a team environment and meeting team objectives
  • Ability to maintain a high level of professionalism and judgment
  • High School diploma or equivalent required
Selective Preference(s):
  • Bilingual in English and Spanish
Pre-Employment Requirements:
  • Candidates selected for hire will be subject to a background investigation to include credit and criminal history.

The State of Arizona offers a comprehensive benefits package that includes:

  • Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
  • A top-ranked retirement program with employer matched contribution
  • 10 paid holidays per year
  • Accrued vacation and sick days
  • An incentivized commuter club and public transportation subsidy program
  • Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
  • The opportunity to participate in deferred compensation, credit union membership, and a wellness program
  • Rewarding work that benefits the people of Arizona
  • Public Service Loan Forgiveness eligible employer
  • Opportunity for goal-based and spot incentives

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  • Candidates selected for hire are required to participate in the Arizona State Retirement System pension plan.
Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602.677.2902.

*Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. 

*All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.