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  • 508029
  • Full-time
  • Closing at: May 26 2022 at 23:55 MST


Honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state.



Job Location:

Address:  3010 E. Camelback Rd. Suite #200  Phoenix, AZ  85016

Posting Details:

Salary: $33,435 - $59,812 

Grade: 19

Closing Date: May 26, 2022

Job Summary:

The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona’s community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees and is nationally recognized for its administrative and pension management excellence. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit www.psprs.com to learn more about our agency.


The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for multiple vacancies in the position of Retirement Specialist Sr.  Under the supervision of the Active Members Manager, this position is responsible to communicate with and educate members and employers on a wide variety of business specific topics ranging from general inquiries to significantly complex subject matter. Communication of this information occurs over a variety of media and settings. The Retirement Specialist Sr. is also in part or fully responsible for the calculation of benefit estimates (service purchases, transfers and refunds), research and resolution of member and employer issues, actions related to the appeals process, and basic to intermediate analysis of business statistics.

Job Duties:


  • Educate members by explaining complex information related to policies, procedures, and transactions regarding membership rules and on the impact of retirement decisions.
  • Answer and rectify member account questions/concerns.
  • Service member accounts.
  • Provide member account support to divisions within PSPRS.
  • Calculate and provide estimates and distribution of retirement benefits as applicable to individual members.
  • Perform service purchase transactions and contribution accounting duties.
  • Participate as project member for operational and system analysis and enhancement processes.
  • Recommend changes and assist in the production of group meeting presentations, videos and E-Learnings.
  • Mentor new Retirement Specialists.
Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  • Public Safety Personnel Retirement System benefit programs.
  • Applicable laws (Federal and State) and policies and procedures applicable to the system.
  • Customer service techniques.
  • Basic mathematical calculations.
  • Computer programs, such as, Google Suite, Windows, Office Suite, internet, basic retirement system, banking system, and relational databases.

Skill in:

  • Interviewing to determine level of member knowledge and understanding.
  • Communicating effectively both verbally and in writing.
  • Data analysis.
  • Public speaking.
  • Group facilitation.
  • Computer operations.
  • Problem solving.
  • Organization and multitasking.

Ability to:

  • Effectively explain complex policies and procedures over the phone.
  • Determine and categorize the process being requested or required.
  • Interact with the public in engaging, friendly, and helpful manner.
  • Grasp and interpret policies accurately and quickly.
  • Work effectively in a team environment and meet team objectives.
  • Maintain a high level of professionalism and judgment.
  • Meet deadlines with accuracy.
Selective Preference(s):
  • Bachelor’s degree in related field.
  • Previous experience as a Retirement Specialist or equivalent, working in a Public Retirement System or,
  • 2-3 years of customer service experience communicating complex information.
  • Proven experience meeting call center metrics.
Pre-Employment Requirements:
  • Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history.

At PSPRS, we promote the importance of work/life balance by offering workplace flexibility, a learning environment and a team oriented culture. Among the many benefits of a career with PSPRS, are:

  • Sick leave
  • Vacation with 10 paid holidays per year
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  • Optional participation in a 457 deferred compensation program, and employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis).

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note that enrollment eligibility becomes effective after 27 weeks of employment.

Contact Us:

If you have any questions please feel free to contact Andrew Goodwin at agoodwin@psprs.com or 602-296-3738 for assistance.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.
All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
Click the APPLY NOW button to submit your application.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call 602-542-4700 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Andrew Goodwin at agoodwin@psprs.com. Requests should be made as early as possible to arrange the accommodation.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.