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  • 503833
  • Full-time


Delivering results that matter by providing best in class support services.



Job Location:

Address:  (Remote) 100 N. 15th Avenue, Phoenix, AZ 85007

Posting Details:

Salary: $50,000 - $60,000 

Grade: 22

Closing Date: Open Until Filled

Job Summary:

The Arizona Department of Administration is looking for an Intermediate Claims Adjuster to join the Risk Management team. This position manages the entire claims process for assigned cases in designated areas of expertise. Case types may include auto property, bodily injury, state-owned property damage, motor vehicle exposures, foster parent and third party property damage, premise liability (slips, trips, and falls) and inmate civil rights. This role may also be responsible for making recommendations for the prevention of loss to the State and mitigation of risk. This position oversees cases ranging from $100 to $100,000 and occasionally higher.

Job Duties:

-Investigate coverage, liability, and damage exposure in accordance with Arizona Revised Statutes, common law, AZ Administrative Code, and other applicable authority - this will include site visits and and statewide travel on occasion
-Manage claim files in accordance with statute, administrative code, policy/procedure which include proper coding and updating information in the Risk Management Information System: claim coding, document indexing/imaging, set reserves, maintaining diary, log notes, confirming contacts/communications, coverage determination, investigations, evaluations, subrogation potential, completed reports, defense and settlement strategies, negotiation efforts, plan of action, legal proceedings, mediation and trial results, final resolution, etc.
-Prepare reports, such as status reports, settlement authorizations, trial recommendations, etc.
-Conduct, participate in, and monitor interviews, litigation meetings, depositions, mediation, arbitrations, pretrial conferences, trial, JLBC hearings, agency meetings, etc.
-Collaborate with agency representatives, loss prevention consultants, legal counsel, outside consultants/experts, and large loss support specialists
-Other duties as assigned related to the position

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
-Arizona Revised Statutes, Arizona Administrative Code, and Executive orders
-State and Federal court procedures, precedents, case law, and contract law
-Best practices of claims guidelines
-Insurance claims processing
-Negotiations and alternate dispute resolution (ADR)
-Types of insurance contracts and related law
-Administrative policies, practices, and procedures
-Occupational, safety, and health regulations
-Insurance and/or risk management information systems

Skilled in:
-Excellent judgement and decision making to ensure claims are resolved in the best interest of the State
-Researching, investigating, and analyzing
-Communicating effectively orally and in writing
-Organization and prioritization

Ability to:
-Handle confidential information with tact and discretion
-Manage varied responsibilities with accurate and speed under the pressure of time sensitive deadlines
-Maintain composure in emotionally charged situations in a fast paced work environment
-Provide excellent customer services
-Maintain excellent interpersonal relations
-Learn, understand, and apply Arizona Revised Statutes and Arizona Administrative Code

Selective Preference(s):

-Bachelor’s Degree in a related field
-5+ years related professional experience
-Proficient in Google Suite

Pre-Employment Requirements:

-Background and reference check, including a state and federal criminal records check
-Requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driving training (see Arizona Administrative Code R2-10-207.12).


The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


-Positions in this classification participate in the Arizona State Retirement System (ASRS).
-Please note, enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

If you have any questions please feel free to contact Caitlyn Pittman at caitlyn.pittman@azdoa.gov for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.