DEPT OF HEALTH SERVICES

Address:

501 N. 24th Street, Phoenix, AZ 85008

Salary: $41,184

Grade: 19

This position will be responsible for the scheduling of on-site appointments with the specialty clinic as well as off-site appointments with contracted medical providers for the Arizona Slate Hospital and ACPTC. Obtain prior authorization for procedures from AHCCCS plans. Verify appointments kept/missed. Communicates with organizations in regards to any pass-through billing requirements. Track and compile clinic appointment data to assist with billing verification. Additionally, and based on education and training, this position may assist with the following: performing electrocardiogram tests and other equipment to administer routine diagnostic tests on patients; assisting providers in the specialty clinic with procedures including but not limited to GYN, optical, podiatry, minor procedures, room setup and chaperoning of patients while in the clinic area; ensuring exam rooms are stocked and equipment is ready; maintaining supplies and equipment for clinics, including inspection and cleaning of instrumentation. May participate in quality assurance and utilization review. Takes vital signs, such as pulse rate, temperature, blood pressure, weight and height. Inventories and orders medical supplies as needed. Performs phlebotomy, routine laboratory testing and process specimens for courier transport.

-Schedules clinic appointments for patients, communicates with health plans to obtain prior authorization for outside clinic services, assures correct ICD-10/CPT Coding utilized throughout the process. Tracking and compiling clinic appointment data to assist with billing verification.

-Communicate effectively with providers and other team members. Assist with referral work flow, including documentation, prior authorization, notification of patient of appointments and work queue management. Alert providers of denials or delays In obtaining ordered appointments.

-To the extent of training and education (e.g., possess an MA certificate), may performs electrocardiogram test, train other hospital personnel's as needed in the process for after hours emergencies. May assist providers with procedures and set up including but not limited to GYN, optical, podiatry, audiology, and minor procedures.

-Maintains equipment/instruments including inspection, disinfection, and sterilization as appropriate and in line with education and training.

-Assist the unit clerks with issues related to appointment scheduling and training.

-Reports/documents utilization review and other performance related data. Participates In facility-wide performance improvements.

-Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge of:
-Medical Terminology procedures, medical coding, and billing.
-Electrocardiography, Audiology screening set up, sterile and aseptic processing and procedures (based on training and/or possession of an MA certificate).
-Medicare regulations & Joint Commission Licensing standards.
-Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
-Excellent oral and written communication including interpersonal skills.
-Interact with patients, professional and paraprofessional hospital staff, as well as outside agencies/medical facilities/medical providers.
-Computer skills including EMR(s), Microsoft products, general office equipment .
-Technical proficiency in the use of appropriate instrumentation required for Specialty Clinic medical procedures (i.e., GYN, podiatry), ability to utilize/test glutaraldehyde solutions, operate autoclave.

Ability to:
-Adapt quickly to changes in priorities, to remain calm in stressful situations/emergencies.
-Problem solve and work independently; ability to deal with patients sympathetically.
-Perform specialty tasks as required.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest

The preferred candidate will have a certificate from an accredited medical assistant program. Preference will be given to candidates with prior Public Health experience.

This position requires a High school diploma or GED, 1 year of relevant/ related experience in a clinic setting and Certification in Basic Cardiac life support. A State Hospital employee must be able to obtain a valid Level One Fingerprint Clearance Card pursuant to A.R.S. § 41-1758.07

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.