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  • 509918
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.



Job Location:

Address:  150 N 18th Ave Phoenix, AZ 85007

Posting Details:

Salary: $105,600 

Grade: 27

Job Summary:

Under the general direction of the Branch Chief of Health Care Institution Licensing, this position is responsible for assisting with the overall management and direction of the specific statewide licensing system, including issuing licenses, oversight of compliance and complaint surveys, enforcement, and technical assistance. Directs the strategic planning and development, coordination, implementation, and evaluation of all processes within the Bureau. Works with various stakeholder groups, including other state agencies, trade associations, legislators, providers, and the community. Responsible for the overall development and implementation of policies and procedures, rules, and legislation. Has overall authority for recruitment, hiring, orientation, ongoing training, retention, and other personnel actions. Oversees the Bureau budget, including all revenue activities such as billing and collections, operational spending, and personnel services. Manages the state agency performance measures related to Residential Licensing and provides direction and oversite of the Arizona Management system for Residential licensing, including information management systems to provide data, measurement, and quality improvement. Represents the Department at meetings with health officials from the federal government, representatives from other state agencies and community groups, and health professionals. Major policy and programmatic decisions as discussed with the Branch Chief and Assistant Director of the Department of Health Services. Implement contracts as approved by Procurement. The employee will be expected to make independent decisions and Judgments based on their education, experience, and training; this position maintains and shares information and data of a very confidential nature.

Job Duties:

-Overall development, management, and direction of the statewide Residential Licensing Bureau and processes and supervises, and manages programs that license residential facilities
-Directs the strategic planning and development, coordination, implementation, and evaluation of all processes within the Bureau.
-Provides direction and oversight of the Arizona Management system in Residential Licensing
-Develops and implements policies and procedures as related to the state-wide Residential Licensing Bureau
-Works with various stakeholder groups within the private and public sectors related to the statewide Residential Licensing program.
-Oversees the human resource function within the Bureau

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Broad knowledge and understanding of statutes and rules, program administration, and management, including specialized knowledge relating to planning, organizing, directing, and controlling/coordinating residential regulatory activities.
- Comprehensive knowledge of inspection and investigative methods, procedures, and techniques; data collection, research, and statistical methods; contemporary trends and practices of medical and behavioral health care systems and service delivery; program evaluation, health care policy, licensing requirements, patient confidentiality, and HIPAA.
- Working knowledge of division and department policies and procedures regarding procurement and personnel, survey and· enforcement methods.
- Proficient knowledge of health care systems, federal, state, and local legislation and regulations as they relate to the Division of Licensing and Public Health, quality assurance methodologies, and changing trends In public health and health delivery systems.
- Administrative methods and procedures, including personnel management, budget procedures, and program planning.
- Knowledge of Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies

Skill in:
- Extensive interpersonal relations skills as applied to contracts with healthcare providers of licensed/certified/unlicensed health care services and/or programs.
- Evaluating and interpreting established statutes and rules and providing technical assistance to licensees; observing and evaluating consumers, clients, residents, and/or patients for signs of neglect and/or abuse; observing facilities and providers for violations of standards; utilizing interview and investigative techniques for both adults and children, essential for evaluating services and complaint investigations of alleged physical, sexual and/or emotional abuse.
- Personnel skills derived from Program and Office management.
- Organizational skills to determine and develop efficiencies.
- Educating health care licensees on various topics, including discipline and abuse, disease prevention, records maintenance, supervision, safety, nutrition, and dispensing of medication, sanitation, and transportation.
- Effective communication skills.
- Analytic skills to interpret data, identify program needs, and establish appropriate program goals and objectives. Interpersonal skills including public speaking, media Interaction, and managing staff. Academic educational background Is necessary for acquiring clinical, public health, behavioral health, and technical skills. It is critical that the person has a high degree of competence In these areas, given the level of responsibility of this position.
- Supervisory skills are developed through formal training sessions and work experiences.

Ability to:
- Document writing and working with stakeholders.
- Use a problem-solving approach to decision-making while considering the impact of alternative solutions; effective oral and written communications.
- Plan and organize work and implement plans and execute decisions; negotiate to achieve common goals and objectives; in using group process to achieve desired outcomes.
- Prior leadership experience and demonstrated ability at the Team Lead/Office Chief level or above.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination

Selective Preference(s):

Requires a Bachelor's degree In health-related fields and 5 years of management experience in compliance/regulatory.
A Master's degree can substitute for 1 year of the 5 years of professional experience.
Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).

Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment. You will be required to pay an $8.25 fee for fingerprint screening. If hired, you will be able to request reimbursement of the $8.25.


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.