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  • 514909
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Security Officer Supervisor

Arizona State Hospital

Job Location:

Address:  501 N. 24th Street, Phoenix, AZ 85008

Posting Details:

Salary: $24.2834 

Grade: 19

Closing Date: Open Until Filled

Job Summary:

The position serves as Supervisor-in-Charge (Shift Commander) of ASH Security Officer 1s, and ASH Security Officer 2s (Hospital Security Leads). The Shift Commander is responsible for up to 25 employees during any given work-shift. Duties include scheduling and assigning Hospital Security Staff to provide sufficient coverage to maintain10 safety and service posts which supports the campus and provides safety to staff, patients and visitors alike; inspecting all areas of the Hospital for safety compliance; interacts with and provides pertinent information with/to local law enforcement agencies; works with hospital management personnel supporting and/or guiding them in a variety of security and safety related protocols and procedures; may act as Hospital Chief of Security in his absence.

Authority to make decisions concerning all aspects of staffing activity and assigns staff according to competency and experience; exercises independent judgment within established guidelines and protocols. Directs Hospital Security staff in responding to various
Codes (emergency response) as appropriate; provides emergency response support for forensic and civilly committed patients and residents civilly committed to ACPTC, including responding to medical emergencies. As first-line supervisor attends shift briefings chair;
directs discussion, explains, listens, guides problem-solving processes, resolves conflicts; interviews prospective applications for positions in work unit, recommends personnel actions. As first-line supervisor, initiates disciplinary action against employee for infractions of policy, rules or regulations; attends supervisory staff meetings; gives and receives information. May participate as a member on various hospital committees (Pre-Construction, Environment of Care).

Job Duties:

- Performs supervisor duties for Hospital Security (24/7), assigns staff to provide and maintain coverage often assigned posts which supports the ASH and ACPTC, provides safety to staff, patients and visitors alike for designated shift. Supervises Hospital Security staff in any emergency response service department is required to support, acts as a resource when appropriate.
- Participates in staff development; involved in staff corrective actions; interviews applicants, makes hiring recommendations; evaluates staff, prepare and submit reports; approves or disapproves leave requests; administers performance reviews; and recommends corrective action. Interprets rules and regulations, policies, procedures and protocols for Hospital Security staff to ensure their understanding and compliance.
- Interacts with hospital staff, patients and residents, providing sub-professional counseling and crisis intervention as required; refers incidents to appropriate care and treatment team, writes and submits appropriate related reports as necessary, confers with appropriate management teams; advocates that Hospital Security staff assist Nursing and the hospital in maintaining a therapeutic environment for patients/residents.
- Reviews and assists department manager in writing related administrative guidelines, protocols and duty station procedures. Confers with the Hospital Chief of Security and/or other managers in helping to resolve employee, patient, resident or visitor relationships; assists in problem solving an decision making. Assists with various administrative duties.
- Attends related staff meetings and assigned committee meetings for the Security Department, providing input, receiving and giving information, resolving problems and may lead in the decision-making process; makes staff personnel recommendations to manager; may serve as Hospital Chief of Security in his absence.
- Must have the ability to be able to react and respond quickly to any emergency situations with a safety and security approach. Other duties as required.
- Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
-Federal and state laws and due process as it relates to safety and security of the hospital
-Proper methods and circumstances requiring use of force; proper use of metal, leather, and cloth restraints.
-Proper methods to be used when transporting patients.
-Hospital rules, regulations and procedures as it relates to the safety and security of the
campus, order, discipline of staff and mental health and/or behavioral health patients.
-Methods and techniques and practices of operating two-way radios, security cameras,
security devices, electronic doors, electronic sound equipment, telephone system and
intercom system.
-Evacuation procedures including the use of fire extinguishers, sprinklers, test valves and
their operation.
-Proper investigation and report writing.
-Principles and practices of supervision and leadership.
-Performance Management (PM), and Continuous Quality Improvement (CQI) and
Lean methodologies.

Skills in:
-Applying and interpreting safety and security, custody, and consequence
-Using self-defense and use of restraints and other defense control devices.
-Basic first aid and CPR.
-Oral and written communication.
-Basic methods, techniques, and practices of conducting investigations; examining and
evaluating evidence.
-Establishing and maintaining effective working relationships with other staff,
patients/residents, visitors, and local law enforcement agencies.
-Drive State vehicles and ability to recognize and report safety hazards.
-Hospital emergency response techniques.
-Supervisory abilities and leadership; resolving problems and motivating and
encouraging staff towards success in the work place.
-Establishing and maintaining work relationships with other sections within the
hospital, contractors, and the public.

Ability to:
-Supervise and lead staff and influence others.
-Strength and ability to deal with physical situations involving patient care.
-Maintain interpersonal relationships with patients/residents, staff, and other law
enforcement personnel and visitors.
-Maintain a calm and even temperament during stressful conditions.
-Speak and write effectively.
-Interpret agency rules and regulations, policies and procedures in maintaining a safe
and secure campus.
-Respond to any campus emergencies.
-Apply appropriate restraint techniques.
-Use a portable two-way radio to communicate.
-Perform physical duties such as lifting and carrying.
-Evaluate staff and other departmental demands and to respond with the appropriate support and action.
-Resolve related administrative and operational problems referred by subordinates or other hospital staff.
-Coordinate the flow of work between each shift and the daily structured and changing
demands of the hospital.
- Ability to provide job related training to new and existing staff.
-Perform work at/attend meetings at alternate locations and/or travel when
-Support a diverse multi-cultural workforce that reflects the community, promotes equal
opportunity at all levels of public employment, and creates an inclusive work
environment that enables all individuals to perform to their fullest potential free from

Selective Preference(s):

At least three years of progressive leadership in a security and/or safety setting, preferably in a mental health care facility or in hospital/institutional security, or law enforcement work experience.

Pre-Employment Requirements:

- Driver’s License
- Must be able to obtain and maintain CPR and NVCI certification.
- Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment.
- “This position is subject to the vaccination requirements outlined in CMS Interim Final Rule - Medicare and Medicaid Programs; Omnibus COVID-19 Health Care Staff Vaccination (published November 5, 2021) (86 FR 61555).”


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.