DEPARTMENT OF ECONOMIC SECURITY

Division of Employment and Rehabilitation Services (DERS)
Rehabilitation Services Administration IT
1400 W. Washington St., Phoenix, AZ 85007
www.azdes.gov

Salary:  $100,000.00 - $110,000.00 annually

Grade: 30

Closing Date: Open until sufficient resumes are received

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Senior Business Analysis Manager with the Rehabilitation Services Administration IT Section. This position provides leadership and guidance to the Business Analysis Manager, new management acquired, and several contractors supporting the acquisition of new technologies and establishing and building interfaces to exchange data. This position works with other Information Technology (IT) leaders who are inside and outside the DERS to develop, maintain, and troubleshoots system issues and responsible for ensuring the coordination of requested and required development, maintenance, and modification to the Rehabilitation Services Administration (RSA) programs.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Supervise and oversee the Business Analysis Manager, other management, and contractors to prioritize and oversee RSA applications supported by the DERS IT Section.
• Provides leadership to IT Managers, Program Administrators/Managers and works with external entities and 3rd party vendors to support RSA applications.
• Reviews performance and progress of projects. Reports to executive program leadership on the status.
• Manage large, complex technical or business support or production team, as needed.
• Supports RSA's key business processes and applications.
• Recommends business redesign if warranted.
• Adapts departmental/administration plans and priorities to address resource and operational challenges; identifies required resources and is accountable for the effective use of resources; prepares and delivers informative presentations and project status reviews to process owners, customers, and other stakeholders.
• Perform data analysis, reporting and business requirement gathering for complex projects; analyze and evaluate system problems and make recommendations for solutions and options; implement appropriate solutions; write, review, and approve application systems development methodology deliverables; make decisions guided by policies, procedures, and business plans; received guidance from senior manager.
• Develop and execute comprehensive system test plans, conditions, test scripts and test cases; implements modifications made to systems and coordinates with the technical support, security and DTS staff.
• Provides professional and technical expertise and guidance to users, colleagues, employees, customers, and other stakeholders; coordinates the testing and implementation of new or upgrades to existing Assisted Technology used in the department.
• Attends and participates in various department, division, administration and stakeholder meetings, seminars, and conferences.
• Other duties as assigned as related to the position.

• Extensive working knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering/elicitation, testing practices, quality assurance, and software development.
• Knowledge of application of program development practices and techniques, database and other file structures, hardware configuration, operating systems, and equipment capabilities.
• Good working knowledge of the organization's rules, regulations, policies, procedures, and associated federal regulations for programs administered in the RSA.
• Proficient analytical skills to evaluate information gathered from multiple sources, consolidate details, and extract to functional requirements.
• Advanced skills in interpreting and understanding program policies and procedures.
• Advanced skills to develop and write technical documentation.
• Ability to interact with all levels of the organization and ability to communicate with technical and non-technical partners.
• Ability to analyze business needs of the agency.
• Ability to make appropriate recommendations for automated solutions to business needs.
• Ability to present proposed/recommended solutions to various audiences orally and in writing.

The ideal candidate for this position will have:

• Related experience performing business/systems analysis, data analysis, and/or application system testing.
• 5 years of supervisory experience and 2 years of experience in leading projects. PMI, BABoK, Scrum Master, Lean Six Sigma certifications
• Knowledge of Rehabilitation Services Programs is a plus.
• Qualifying experience may substitute for a Bachelor's degree.

• Bachelor's degree and/or 8 years of related business analysis experience and 3 or more years of supervisor/management experience
(or equivalent experience).
• Candidate shall have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Myranda Carrasco at (623) 633-2767 or email myrandacarrasco@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (623) 633-2767 or email myrandacarrasco@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.