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  • 512691
  • Full-time


The Department of Insurance and Financial Institutions licenses, monitors, investigates, examines, and ensures the safety and soundness of, regulated entities. The Department also helps resolve consumer complaints against financial-services and insurance entities; takes action in response to violations of law; encourages competition, innovation, and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns, and funding for law enforcement and dedicated prosecutors.

Our mission is to help Arizonans receive the benefits and protections to which they are legally entitled by enforcing insurance and financial institution laws and by providing information and assistance and to combat vehicle theft.


**This position will work remotely with some in-office requirements**

Job Location:

100 North 15th Avenue

Phoenix, Arizona 85007 

Posting Details:

Annual Salary Range: $63,800 - $66,000

Grade: 22

This position will remain open until filled

Job Summary:

The Senior Insurance Analyst is responsible for reviewing various types of complex insurance filings for administrative completeness and substantive compliance. Filings to be reviewed may include a variety of types of insurance, including life and health and/or property and casualty insurance products.

The Analyst will need maintain electronic filing systems within the Product Filing and Compliance Division, including ensuring compliance with state record retention laws and schedules, and responding to public records requests. The position maintains expert knowledge of, and determines compliance with, Arizona laws and regulations applicable to various types of insurance policy forms, contracts, rates, rating methods, underwriting rules and advertising filed with the Department.

This includes protecting Arizona consumers from misleading, ambiguous or deceptive insurance products; responding to technical questions from filers, Department employees, and the public; corresponding verbally and in writing with insurers and others; developing and implementing system improvements; and recommending changes to department procedures, forms, instructions, and other information.

Job Duties:

• Complete administrative review of form/rate/rule/advertising/report filings for life and health or property and casualty filings to ensure filing material is complete and ready for substantive review. Perform substantive review of form/rate/rule/advertising filings for life and health or property and casualty filings to ensure filing material to evaluate compliance with Arizona insurance laws and regulations. Utilize the System for Electronic Rate and Form Filings (SERFF) to communicate through written correspondence with filers to correct administrative and substantive deficiencies. Assist with updates to filing review checklists and insurer filing instructions

• Conduct research of applicable statutes and insurance reference materials; help formulate responses to inquiries submitted by internal and external contacts, including other federal and state agencies, the media, consumers, and attorneys. Research may require coordinating with other divisions, agencies, or other outside entities. Assist in researching and/or answering questions submitted to the division regarding the application of Arizona Revised Statutes and Administrative Code relating to insurance practices

• Prepare certain filings for external review by outside vendors, including sending examination call and charge letters, collecting billing data, and processing invoices. Maintain physical and digital filing and retention system for the product filing and compliance division including digital and physical files

• Develop and administer surveys or other forms of data collection and assist in the data collection, data analysis and report writing

• Other duties as assigned as related to the position

Knowledge, Skills & Abilities (KSAs):


• Insurance contract language, marking, underwriting, policyholder service, managed care, cost containment measures, accounting, and health insurance rating concepts

• Arizona Revised Statutes and Arizona Administrative Code, applicable case law, and applicable federal law and regulations

• Development of insurance rates and rating methods utilizing actuarial trending and predictive modeling methods

• Life and health insurance principles, terms, and concepts, including prepaid health care delivery concepts

• Property and casualty insurance principles, terms and concepts, including personal and commercial lines

• State and agency public record and record retention and confidentiality requirements

• Correct grammar and spelling; standard formats for business correspondence

• Responsibilities and functions of other divisions within the agency

• Insurance regulation and administrative law procedures


• Interpreting complex and difficult information, problem solving analysis, and decision making

• Operation of Google Suite of applications, Microsoft Excel, Access, Adobe, and Tableau

• Operation of the National Association of Insurance Commissioners (NAIC) SERFF

• Advanced technical and business writing

• Organizing tasks and projects

• Excellent customer service

• Time-management


• Communicate well with co-workers, consumers, insurance professionals and executives in person, by phone, and in written correspondence

• Analyze complex/conflicting data and theories, draw valid conclusions, and make useful recommendations

• Interpret and explain complicated information related to different types of insurance

• Promptly learn and integrate new information and procedures

• Collaborate with coworkers to identify and solve problems

• Interpret Arizona statues, rules and proposed legislation

• Work independently, self-direct, and manage priorities

• Spend large quantities of time analyzing contracts

• Stay on task despite changing priorities

• Adapt easily to changing priorities

Selective Preference(s):

• College Degree or college level coursework in business administrating, business communication, or public administration

• Demonstrated abilities with diplomatic, collaborative interactions on technical subjects

• Familiarity with insurance terminology and functions of state insurance department

• Relevant experience in insurance field

Pre-Employment Requirements:

• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

• Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment


The State of Arizona provides an excellent comprehensive benefits package including:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation plus 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Note that enrollment eligibility will become effective after 27 weeks of employment

Contact Us:

• If you have any questions, please feel free to contact Shawn McConnell at staffing@azdoa.gov for assistance


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.