BARBERING AND COSMETOLOGY BOARD

Address: 1740 West Adams Street, Suite 4400
Phoenix, Arizona 5007

Salary: $55,000.00 - $68,000.00 

Grade: 22

Closing Date: July 17, 2026

The Senior Quality Assurance Analyst is directly responsible for the review of accuracy, thoroughness and timeliness of license approvals, call quality, and compliance reports according to Agency requirements. The work assignments to be reviewed and validated, includes, but is not limited to the following: statutory compliance for applications documents submitted, statutory reference for violations in inspection and investigative reports, policy analysis and clarifications, information exchange through customer service with internal and external stakeholders, and corrective action plans. This position will facilitate and participate in various agency work group sessions focusing on the vision and mission of the Arizona Barbering and Cosmetology Board; complete individual work as assigned; and provide recommendations to leadership for streamlining internal and external policy and procedures.

This position may be available for remote work within Arizona (1-2 days per week in the office/hoteling).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Conduct secondary review of approved, denied, and pending applications to ensure staff adhering to statutes, administrative code and agency policies; identify system errors or bottlenecks in licensing processes and report trends to leadership; review out-of-country reciprocity applications to ensure documents meet equivalency standards for licensure; analyze and evaluate quality of work, prepare evaluations, and determine training needs; and conduct analysis to identify root cause of errors.
• Review investigative and inspection files to ensure all legally required documentation included and is accurate; ensure timeliness for notifications are met and all reports align with Board parameters; analyze errors and probable cause of errors; and identify trends, develop error trend reports and share with Compliance leadership for further training or remediation.
• Review recordings of calls conducted by the Customer Care representatives to ensure accurate information is shared consistently among all staff; and identify any misinformation and trends and notify Customer Care leadership to provide training to staff.
• Participate in User Acceptance Training (UAT) for updates to the licensing and compliance software portal to ensure compliance with all relevant statutes and Arizona Administrative Code.

Knowledge of:

• Arizona Revised Statutes Title 32, Chapter 5, Arizona Barbering and Cosmetology Board;
• Arizona Administrative Code, Title 4 Professions & Occupations, Chapter 10, Barbering and Cosmetology Board;
• Arizona Barbering & Cosmetology Board policies and procedures, GL Solutions licensing and compliance portal;
• The Arizona Barbering & Cosmetology Board website.

Skills in:

• Professional communication skills (written and verbal);
• Google products including Google Docs, Google Sheets, Google Slides, and Google Chrome;
• Mentoring and training staff. Providing direction regarding applicable statutes and administrative code.

Ability to:

• Analyze and evaluate staff performance to ensure accuracy and continuous improvement of job related activities;
• Analyze, trend, and write reports that make recommendations for training and improved accuracy rate;
• Provide training and guidance as directed;
• Evaluate existing work processes and formulate plans for improvement;
• Prioritize, plan, and organize multiple tasks;
• Provide direction, motivation, and mentoring;
• Formulate corrective action plans as needed to interpret the application of state statutes and regulations;
• Understand and quickly adapt to constant upgrades to computer software.

• Bachelors degree in public administration, business administration, legal studies or data analytics.

• Two (2) or more years of direct experience working within a state regulatory board that issues licenses.
• Proven ability to analyze, interpret, and apply state statutes, administrative codes, and board policies to daily to operational procedures.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life
insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note, enrollment eligibility will become effective after 27 weeks of employment

If you have any questions please feel free to contact Rose Ibe at rose.ibe@azdoa.gov.