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  • 500549
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Pilot Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.


Office of Continuous Improvement 

Job Location:

Address:  150 N. 18th Avenue, Phoenix, AZ 85007 

Posting Details:

Salary: $60,354.00 

Grade: 22

Closing Date: 

Job Summary:

Under general direction, this position will coordinate and manage the planning and development of a statewide navigation services and systems program and supporting Arizona Health Improvement Plan (AzHIP) planning and implementation. This position will engage with navigator groups and organizations statewide. The position is responsible for the alignment of a central connection for social services for underserved communities. Assesses for psychosocial and social determinants of health needs and identifies community resources. Serves as a statewide liaison with social service, health care entities and the community; assists in identification and improvement of service delivery and connections. The position will have administrative responsibilities including preparing quarterly reports and other pertinent documentation.

Job Duties:

- Lead collaboration and planning with state and local community partners with a goal to plan and develop a statewide navigation services and systems program.
- Participate in AzHIP planning and implementation efforts and engage with organizations statewide to improve connections of individuals to social services.
- Develop, maintain and build capacity for partnerships and engagement within ADHS, and with state agencies and community partners.
- Prepare and develop scopes of work, program & legislative reports, grant applications/ narratives, training, presentations, and written communications.

Knowledge, Skills & Abilities (KSAs):

Knowledge of/or Ability to Learn:
- ADHS' Mission, Vision and Strategic Plan.
- Arizona Health Improvement Plan (AzHIP) and Arizona State Health Assessment (SHA).
- Community based health services, access to care issues, health disparities, and systems of care.

Strong Knowledge of:
- Social Work practice, theory, and competencies.
- Health Equity theory and practice, Social Determinants of Health (SDOH).
- Community Engagement and Partnership.
- Strategic Planning, Development, and Implementation.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
- Creating or developing programs to address health equity.
- Project management.
- Implementing Strategic Planning.
- Written and Oral Communication.
- Planning and problem solving/resolution.
- Partnership development.
- Analytical and Interpersonal.
- Strong Organization and attention to detail.
- Computer and Software Skills (e.g. Microsoft Word, Google Suite, Adobe Acrobat).

Ability to:
- Communicate expectations.
- Follow up for work plan closure is necessary.
- work with a diverse and variety of partners and individuals to cultivate positive working relationships.
- Make critical decisions.
- Complete tasks, and develop quality work products.
- Problem solve.
- Work independently, and with a multidisciplinary team.
- Identify outcomes and performance measures.
- Prioritize and organize multiple complex projects.
- Work under tight deadlines.
- Develop reports for the public, Legislature, and Governor's Leadership.
- Address the causes of inequities and disparities.
- Working with economically disadvantaged persons in communities disproportionately impacted by high rates of poverty.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree in Social Work or other closely related field with three years of experience. Master's Degree in Social Work may substitute for 2 years relevant experience. Preference will be given to candidates who are/has Arizona Licensed Certified Social Worker, Certified Health Education Specialist, Certification in Health Equity or Masters Degree.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.