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  • 514859
  • Full-time


The Board's mission is to fairly, expeditiously, and responsibly determine good cause exceptions and central-registry exceptions for applicants. To fulfill its mission, the Board has adopted the goals identified below. The Board evaluates how well it meets its goals through various performance measures.



Job Location:

Address:  1740 W. Adams St Phoenix, AZ 85007

Posting Details:

Salary: $45,000-$55,000

Grade: 20

Job Summary:

This mission critical position directly reports to the Executive Director and is responsible for conducting complex investigations in a prompt, efficient, and professional manner. The Special Investigator (SI) determines whether the application is complete and makes a recommendation to the Board of Fingerprinting as to whether the applicant should be granted a good cause exception or central registry exception or should appear at an administrative hearing. The SI must review and make judgments about court documents, police reports, written testimony, criminal history information, confidential law enforcement, and confidential CPS records for use in the investigations. The SI prepares summaries of files, including narratives about an applicant's criminal history, for the Board to review. These summaries must be accurate, so attention to detail is crucial.

Job Duties:

- Reviews and investigates applications, including date entry

- Works with applicants through telephone and written correspondence to ensure that good cause exception and central registry exception applications are complete and accurate

- Prepares detailed reports (summaries of files) for the Executive Director's review that are forwarded to the Board with recommendations to grant good cause exception or central registry exception or recommend that applicant should appear at an administrative hearing

- Interprets policies and procedures

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Federal and state laws affecting the Board, including administrative rules
- Familiarity with Windows operating system
- Familiarity with the criminal justice system and criminal history record information
- Investigative techniques and methods appropriate to the assignment, including handling and interpreting criminal history records
- Microsoft Office: intermediate to advanced knowledge of Word, Access, Outlook (or other e-mail programs), and Excel (or other spreadsheet programs)
- Google G Suite: intermediate to advanced knowledge of Gmail, Docs, Drive, Calendar, Meet and more
- Internet navigation

Skill In:
- Applying and interpreting civil, criminal, and regulatory laws of a complex nature
- Interpersonal relationships
- Strong typing skills
- Verbal and written communication skills
- Maintaining high degree of organization
- Multitasking and prioritizing

Ability to:
- Work independently in answering complex inquiries and completing multi and/or complicated tasks
- Interact politely and respectfully with people
- Communicate effectively in both written and verbal format
- Handle calls from clients who sometimes can be difficult and unfriendly
- Handle confidential files that contain criminal history information with professionalism and privacy
- Strong organizational and time-management skills are crucial
- Adapt easily to changes in operations and policies

Selective Preference(s):

State law requires that all Board employees have a Level I fingerprint clearance card. If you do not have one, the Board will pay for an
application for the successful candidate. However, individuals with criminal histories may be ineligible to receive a card or work for the


The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note, enrollment eligibility will become effective after 27 weeks of employment

Contact Us:

If you have any questions please feel free to contact Cindy Soto at cindy.soto@azdoa.gov for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.