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  • 507424
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.



Job Location:

Address:   150 N 18th Ave. Phoenix, AZ 85007

Posting Details:

Salary: $47,025.00 

Grade: 20

Job Summary:

Responsible for conducting in-depth complaint inspections and compliance evaluations of considerable difficulty to ensure compliance with established state statutes and rules for licensed facilities and professionals including group homes for people with developmental disabilities and medical marijuana dispensaries. Assure that consumers, clients, residents, and/or patients of all ages and diverse backgrounds receive the necessary care regarding their health, safety, and well-being. Conduct investigations of allegations of the provision of unlicensed care. Provide training and technical assistance to owners, administrators, directors, providers, and/or staff regarding state licensing/certification requirements and corrections needed to attain compliance, and take necessary actions including legal against licensee found to be noncompliant with state statutes and rules. Prepare reports documenting compliance and non-compliance, complaint investigation and monitoring field trip reports, enforcement and legal actions, and data collection all within established timelines. Ensure good character of all personnel, owners or volunteers through fingerprint background clearance, and personal and professional references. Assess compliance with architectural review, state and local fire department codes or standards, sanitation and nutrition rules and statutes, and make referrals as needed. May be responsible for training and/or mentoring new surveyors. Maintain a large caseload which requires complex scheduling; close coordination with providers and other agencies and accurate and thorough documentation for public files.
This position supports the Bureau of Special Licensing regulatory oversight functions for the Arizona Department of Health Services. The Bureau issues approximately 5,000 licenses, completes review of initial and renewal applications and conducts surveys of licensees. This position is responsible for assisting with reviewing and processing applications and conducting compliant and compliance surveys to ensure ongoing compliance with state statutes and rules. This position is involved in enforcement actions related to the licensees, including soliciting and reviewing plans of correction. As a State Licensing Surveyor, this position will be assisting with protocol development for applications; survey processes; answering public and stakeholder inquiries; reviewing complaints and assisting in the investigation of reports of noncompliance; communicating and collaborating with both internal and external stakeholders to develop educational and compliance materials for the licensees and the public. This position will perform other duties as required.

Job Duties:

- Conduct/lead surveys of facilities to verify compliance with state licensing regulations to ensure the health, welfare, and safety of consumers, clients, residents, and/or patients. Conduct/lead complex complaint investigations of facilities.
- Conduct fire, sanitation, pool, and basic building inspections as necessary. Write field trip reports, statements of deficiencies, and legal orders related to surveys and complaint investigations completed.
- Provide technical assistance to providers relating to the requirements for state licensing and the complaint investigation process. Serve as a resource for providers, the public, other governmental agencies, ombudsmen, and health care professionals regarding State Licensing.
- Participate in quality assurance/performance improvement activities. Conduct audit of records and public files; testify in hearings; participate in enforcement meetings with division management and providers.
- Precept new employees. Assist with protocol development for license application and survey processes. Communicate and collaborate with both internal and external stakeholders to develop educational and compliance materials for the licensees and the public.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
-Arizona Revised Statutes and Administrative Code (rules) inspection and investigation methods.
- Caseload management.
- Policies and procedures applicable to state licensure and/or state certification and operational policies and procedures of the Bureau.
- General understanding of strategies that
encourage and promote compliance when working with stakeholders.
- An understanding of survey protocol and enforcement procedures in accordance with
state statutes and rules.
- Understanding of local planning and zoning regulations and plan review.
- Performance Management (PM), Continuous Quality Improvement (CQI) and
Lean methodologies.

Skill in:
- Oral and written communications and documentation, including the ability to receive detailed information through oral communication.
- Analyzing and evaluating a wide variety of administrative and program records to ensure compliance with other staff, managers, contractors, and staff from other departments and agencies.
- Establishing priorities.
- Critical thinking and problem-solving techniques.
- Observation and evaluation of signs of neglect or violation of standards with regards to consumers, clients, residents and/or patients, facilities, and providers, including serious and immediate decision-making for life-threatening situations during inspections and complaint investigations.
- Word processing, graphic presentations,
statistical analysis and database manipulation using software such as MS Office Suite.
- Organizational and Interpersonal skills in achieving assigned objectives.

Ability to:
- Make sound judgments with regards to compliance and enforcement, and recognize and act upon conditions affecting children's health and safety.
- Clear expression of ideas, verbally and in writing.
- Planning and organizational skills.
- Skills in defusing hostile or aggressive attitudes.
- Act as Team Lead in charge when necessary, supervise support staff, and communicate publicly/internally and externally.
- Travel and ability to stay overnight, if necessary.
- Understand and interpret Arizona statutes and rules, pay attention to detail, and maintain professionalism in difficult situations.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree in behavioral science or environmental health. Experience with complaints investigations, and compliance enforcement as well as, experience reviewing building plans and business policies and procedures. Preference is given to applicants with Public Health experience.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11). Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S. §36-113.


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.