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  • 508009
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Pilot Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.



Job Location:

Address:  150 N 18th Ave. Phoenix, AZ 85007

Posting Details:

Salary: $47,025.00 

Grade: 20

Job Summary:

Conduct/lead State licensing surveys and complex complaint investigations for sober living homes, group homes for people with developmental disabilities, and/or licensed medical marijuana facilities. Provide or lead training for technical assistance to licensees, their staff members, and consumers of services; conduct fire inspections and/or sanitation inspections of sober living homes, group homes for people with developmental disabilities, and/or licensed medical marijuana facilities; write legal orders related to enforcement actions to be taken against sober living homes, group homes for people with developmental disabilities, and/or licensed medical marijuana facilities; testify at formal appeals hearings; serve as a preceptor for new surveyors; audit records and public files; assist team leaders in reviewing patient/client and quality for care assessment issues in licensing surveys and complaint investigations, and participate in quality assurance/process improvement activities.

Job Duties:

-Conduct/lead surveys of facilities to verify compliance with state licensing regulations and to ensure the health, welfare, and safety of consumers, clients, residents, and/or patients; Conduct/lead complex complaint investigations of facilities.
-Write field trip reports, statements of deficiencies, and legal orders related to surveys and completed complaint investigations.
-Review and process submitted applications and accompanying documents for compliance with statutes and rules.
-Provide technical assistance to providers relating to the requirements for State licensing and the complaint investigation process. Serve as a resource for providers, the public, other governmental agencies, ombudsmen, and health care professionals regarding State licensing
-Participate in quality assurance/performance improvement activities.
-Conduct audits of records and public files; testify in hearings; participate in enforcement meetings with division management and providers.
-Precept new employees.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
-Statutes, rules, and/or regulations pertaining to the licensing of sober living homes, group homes for people with developmental disabilities, and/or licensed medical marijuana facilities.
-Proper survey, inspections, and investigation methods and techniques.
-Adult learning principles and methods for conveying complex information in an understandable manner.
-Enforcement options and legal requirements related to taking enforcement actions against a facility inspected or surveyed.
-Quality assessment processes.
-sober living homes, group homes for people with developmental disabilities, and/or licensed medical marijuana facilities operations.
-Quality assurance, performance improvement process.
-Record keeping and the public file maintenance requirements.
-Knowledge of Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies

Skill in:
-Interpreting complex rules and the regulations and applying those rules and regulations to real-world situations.
- Developing and maintaining interpersonal relationships
-Writing and auditing legal documents (Complaint Summaries, statements of deficiencies, legal orders, etc.)
-Verbally communicating statutory, rule, and regulations requirements and findings associated with a survey in a formal or informal environment.
-Skill in conducting patient/client care and quality of care assessments.

Ability to:
-Make quality judgments.
-Recognize and act upon conditions affecting patients' and clients' health and safety.
-Communicate publicly, both internally and externally.
-Enforce and applicable state laws, rules, regulations, policies, and procedures applicable to state health care facility licensing and linked survey processes.
-Learn, interpret, and apply the Americans with Disabilities Act as it relates to health care or child care facilities, and applicable State and local standards for fire protection, sanitation, zoning, occupancy standards, and building codes as they apply to health care or child care facilities.
-Conduct and/or lead State Licensing inspections/surveys of facilities.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree in public health or a science-related field and 3 years of experience with complaints investigations, and compliance enforcement, as well as reviewing building plans and business policies and procedures. A Master's degree may substitute for 1-year experience.

Pre-Employment Requirements:

Driver's License

Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S. §36-113.


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.