DEPARTMENT OF REVENUE

Division Taxpayer Services
1600 W Monroe St. Phoenix, AZ 85007

Salary: $70,000 

Grade: 23

Closing Date: April 08,2026

The Property Tax Training and Certification Program is designed to educate and certify county staff and Department of Revenue (ADOR) employees to perform the duties, and exercise the authority of an assessor, or appraise property in or on behalf of a county.

This position is responsible for supervising the Appraiser Training and Certification team in the administration of the Property Tax Appraiser Training and Certification Program to ensure agency and county assessor needs are met; ADOR Property Appraisal team is trained; and the effective delivery of services/education to other internal and external stakeholders on various property appraisal topics.

This role requires in-state travel, as needed.

Supervision:
This position has 2 to 4 non-supervisory direct reports.

Supervisory

• Carries out supervisory responsibilities in accordance with ADOR’s core values
• Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees
• Planning, assigning, coordinating and overseeing daily work of direct reports 
• Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring
• Setting reasonable stretch performance goals and conducting mid-year and annual performance appraisals
• Recognizing and rewarding performance excellence, culture championship
  

Subject Matter Expert (SME)

• Serves as a supervisor trainer on the Property Tax Appraiser Training and Certification Team 
• Providing subject-matter expertise to the team across all aspects of training and certification
• Supports team performance as the first point of escalation 
• May serve as back-up to manager, as needed or assigned
  

Functional/Operational

• Ensures the effective planning, organization, implementation and evaluation of the Property Tax Education, Training and Certification Program for ad valorem appraisal staff is successfully carried out across the State of Arizona.

Community Outreach, Engagement & Education

• Nurtures the cultivation of strong relationships across the property tax community (requires in-state travel, as needed)
• Collaborates with key internal leadership in order to facilitate the education of local government staff and taxpayers on statutes, administrative codes, and ADOR policies/procedures related to the Arizona property tax system.

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities
• Consults with District leadership, attorneys, and staff concerning reviews of centrally valued taxpayers 
• Attends staff meetings and huddles of work unit or district
• May complete periodic metrics, projects, huddle boards and reports as requested.
• Prepares for and actively participates in 1:1 coaching with supervisor
• Contributes to building the centralized value property unit’s knowledge base 
• Participating in the development of manuals, guidelines, procedures and regulations.
• Maintaining the Access database and providing user-assistance
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS)
• Engages as project business lead and/or SME as applicable
• Conducts research for special projects and compliance reviews, remotely and onsite
  
  

Knowledge/Understanding

• Education theory and practice
• Ad valorem appraisal process
• Public relations and public speaking strategies and techniques
• Adult learning strategies, theories, and techniques
• State tax statutes, constitution and administrative rules

Skills

• Strong verbal, written, and listening communication skills
• Strong organization and time management skills 
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Access, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
• Proficient in the use of Learning Management Systems
  

Abilities

• Ability to successful complete the DOR intermediate appraisal certification program or ability to successfully complete the program within three years after the hire date
• Build strong working relationships and partnerships with internal and external customers and stakeholders
• Stay up to date on current tax laws and statutes
• Develop and present appropriate educational curriculum and materials for an array of audiences 
• Interpret statutes, rules and regulations pertaining to property valuation
• Apply accounting, finance, and appraisal methods and techniques to complex properties
• Ability to develop own knowledge to become a subject-matter-expert and train staff in the area of ad valorem property appraisal
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to travel up to 40% of the time within the state of AZ, with some overnight travel
• Willingness and ability to embody ADOR’s core values 

In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• Bachelor’s Degree in Education or related field
• Experience with LEAN management process improvement methodologies
• Experience valuing complex commercial, industrial, and income producing properties
• Current Level 3 Arizona Department of Revenue Appraiser certification
• IEW certification through the International Association of Assessing Officers Organization
• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
• Minimum of four (4) years relevant experience, e.g., training content design and development, public speaking/training delivery, marketing, project coordination, and/or public relations
• Minimum of (2) years of property appraisal experience

Licenses & Certifications
Current, valid US state-issued driver's license

The final candidate will be required to abide by the the following pre-employment checks:

• Employment Verification and Reference Checks
• State and Federal Criminal Background Check, including fingerprinting
• Arizona Tax Filing Records Check
  If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

State employees are required to participate in the Arizona State Retirement System (ASRS).
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary.

Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.