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SUPPORT CENTER ANALYST

  • 510485
  • PHOENIX
  • SUPREME COURT
  • Full-time
  • Closing at: Sep 3 2022 at 23:55 MST

To apply for this position, you must use the following link.

https://azcourts.hrmdirect.com/employment/job-opening.php?req=2162480&&&nohd#job

Other applications will not be considered. 

JOB TITLE:
Help Desk Analyst I

JOB #:
2598

DIVISION:
Information Technology

HIRING SALARY:
$42,881.00 annualized ($20.61/hour)

CLOSING DATE:
All positions are open until filled.

EMPLOYEE REFERRAL PROGRAM:
This position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply).

POSITION SUMMARY:
The IT Support Center in the Arizona Supreme Court provides a high level of automation support to all of the courts and probation offices throughout Arizona, including court personnel and the public.  We are seeking a detail-oriented, customer-focused individual to join our team as a Support Center Analyst I.

The Support Center Analyst I position serves as the initial point of contact for court related agency personnel and the public for questions and to resolve issues related to desktop applications and hardware (printers, USB, folder and drive mapping, etc.); create, modify, and remove network and application profiles; and maintain accurate records of calls and correspondence.  In addition, this position provides information and resources to members of the Arizona legal community; responds to and follows-up on issues within prescribed Service Level Agreements; and escalates issues to Senior Support Center Analysts, Level 2 support or Supervisor as appropriate.

This position may offer the ability to work remotely, based upon the department's business needs and continual meeting of expected performance measures.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

MINIMUM REQUIREMENTS:
The successful candidate will have a high school diploma, with one year of experience in assisting customers in the resolution of their technical problems. The individual must have demonstrated PC proficiency and familiarity with Microsoft Office and Windows; good analytical and problem-solving skills; the ability to understand and follow documented procedures.  In addition, this position requires strong customer focus and commitment to resolving customer problems in a timely and accurate manner; strong interpersonal skills, including active listening; and effective verbal and written skills. 

The preferred candidate will have some knowledge of Active Directory, Exchange, and network connectivity; prior experience utilizing an automated call management/problem tracking information system (such as Remedy); some knowledge of customized software being utilized by the Arizona court system; and the ability to work effectively as a member of a support team.

Travel level: None

SELECTION PROCESS:
Applicants must be currently authorized to work in the United States on a full-time basis. Some positions may take 4-6 weeks to fill.  Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview.  Requests for a special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview.  The Selection Process may include computer testing (Word, Excel, PowerPoint, Outlook, proofreading, typing, etc.) and first and/or second round panel interviews.  This is a Regular, Full-time, non-exempt position.  

BENEFITS:                                     

The Arizona Supreme Court, Administrative Office of the Court offers a comprehensive benefits package to include:

  • Accrued vacation pay and sick leave
  • 10 paid holidays per year
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  • By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.

RETIREMENT:

  • Positions in this classification participate in the Arizona State Retirement System (ASRS).
  • Please note, enrollment eligibility will become effective after 27 weeks of employment.

The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.