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  • 508093
  • Full-time
  • Closing at: May 22 2022 at 23:55 MST


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Developmental Disabilities (DDD)

Job Location:

Address:   11420 North 19th Avenue, Phoenix, AZ 85029

Posting Details:

Compensation: $60,499.98 - $64,734.98*
*This includes the Critical Service Premium Pay Stipend until June 24, 2022.
Base Salary: $54,999.98 - $58,849.98 + 10% Critical Services Stipend

Grade: 21

Closing Date: May 22, 2022 

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through providing services to support them? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Support Coordination Area Manager. This position is responsible for understanding and interpreting Federal and State guidelines in addition to the Division's policies and procedures, the timeliness and quality of eligibility decisions, assigning work to and supervising the eligibility supervisors' daily tasks.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:

• Manages and coordinates the Support Coordination functions for the members within the District, with emphasis on programming and ensuring all federal and state requirements are complied with and documentation is complete, including case records. Ensures consistency in Support Coordination, implementation, and overall applications.
• Works with programs/resource development to ensure services and providers are acquired to meet the needs of the members as ascertained by Support Coordination. Establishes and maintains good rapport and open communication.
• Hires, trains, directs, monitors, and evaluates subordinates to ensure qualified and competent staff are capable of meeting performance standards. Completes all personnel actions required including MAP. Monitors ETE time cards, travel claims, and requests for out-service training.
• Attends meetings with community advocates, advisory committees, providers, managerial, and administrative staff. Provides input on designs for systems and work plans. Develops, approves, and implements strategies, goals, objectives, policies, procedures, and guidelines to define those systems and area operations relevant to the District and Division, as well as for the delivery of multiple services.
• Provides follow-up on incident reports & unusual incident reports by tracking that appropriate actions are taken to eliminate Rights violations, potential abuse or neglect, and other areas of concern. Interacts with other staff or agencies, such as Quality Control Licensing, Department of Child Safety (DCS), Adult Protective Services (APS), Program Review Committee (PRC), Human Rights Committee (HRC), etc., as necessary.
• Researches and takes appropriate actions regarding investigative reports, licensing reports, and grievances & appeals, by assigning appropriate responsibilities to staff and attending grievance & appeal hearings to represent the District and Division stance.
• Acts as liaison to behavioral health Support Coordination, and the mental health agencies/providers they deal with, to problem-solve difficult cases. Attends staff meetings to assist Support Coordinators to focus on the philosophy, policies, and procedures of District and Division. Ensures cost effectiveness studies are completed when required. Works health care issues with the Managed Care Unit
• Collect, review and analyze data relating to metrics for the area. Uses that data to set and monitor goals for the area.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of federal, state, and local laws, rules, regulations, policies, and procedures relating to service delivery, personnel, contracting, fiscal management, and Title XIX
• Knowledge of state budget and planning process
• Knowledge of principles of human service planning and program development
• Knowledge of division philosophy regarding service delivery and methods of supervision
• Knowledge of special needs of the developmentally disabled (DD) population
• Knowledge of design and use of comprehensive data services
• Knowledge of local, state, and federal resources
• Knowledge of principles of training & development
• Knowledge of organizational, management, & communication chains
• Knowledge of research and analysis components of organizational problem solving
• Knowledge of policy development
• Skills in oral and written communication
• Skills in planning, developing, implementing, administering, managing, monitoring, and evaluating developmental disabilities support services, training programs, and health related services
• Skills in coordinating and administering through subordinate supervisors a network of home and community based services to members with developmental disabilities
• Skills in analyzing complex problems and identifying and implementing solutions
• Skills in decision making, crisis management, negotiation, organization, supervision of personnel, delegation, and leadership
• Skills in creative thinking and group dynamics
• Ability to analyze complex situations accurately and quickly adopt an effective course of action
• Ability to manage a complex array of projects with rapidly shifting priorities and time lines
• Ability to analyze various data reports, search, evaluate, and make decisions
• Ability to plan, organize, & manage time effectively
• Ability to establish and maintain effective working relationships/communication with diverse individuals and community groups, such as members, parents/families, professionals, providers, advocate, and community planning organizations, elected officials, agency employees, media, and the general public
• Ability to provide leadership to groups and individuals
• Ability to consistently exhibit above average skills in reading, comprehension, calculation, negotiation, delegation, policy formulation, and leadership
• Ability to motivate, lead, and supervise subordinate staff

Selective Preference(s):

• The ideal/preferred candidate will possess a minimum of 5 years experience in applying federal, state, and local laws, rules, regulations, policies, and procedures relating to service delivery to individuals with developmental disabilities, which must include a minimum of 1 year of supervision of professional staff.

Pre-Employment Requirements:

• Travel is required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record in accordance with DES Fleet Management­ Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

*Critical Services Premium Pay Stipend
This position may be eligible to receive a temporary stipend of 10% in addition to base pay beginning in December 2021. If eligible, the temporary stipend amount will be calculated using the employee's base rate of pay and will be reflected in each paycheck. It is anticipated that this temporary stipend will be available through June 24, 2022.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please call Jeanne Endicott at (480) 589-4222 or email jendicott@azdes.gov.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting jendicott@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.