DEPT OF HEALTH SERVICES

Address: 150 N 18th Ave

                                                                                                         Phoenix, AZ 85007                                            

Salary: $79,200 

Grade: S25

The Salesforce Systems Administrator is responsible for maintaining, optimizing, and monitoring performance of the Salesforce platform under regular supervision. This includes creating reports and dashboards, providing ticket support, managing data and system security while staying up-to-date on the platform’s new tools, capabilities, and upgrades.

The Salesforce Systems Administrator works on the Salesforce Maintenance and Operations (M&O) team that follows agile as well as traditional software and project management life cycles. This core team consists of Business Analysts, Project Managers, Scrum Masters, Quality Analysts, Developers, and Salesforce Administrators.

The primary functions of this position include day-to-day tasks such as creating reports, adjusting list views and page layouts, responding to support tickets, resetting passwords, monitoring debug logs, and running backups, among other support and maintenance activities.

This position works with stakeholders to define requirements and to customize the platform to enable users of any technical level to get the most out of Salesforce ensuring ease of use. This includes being the point of contact for any user within the organization with questions or training on how best to utilize Salesforce.

Provide support in the maintenance of Salesforce applications and components, including validations, workflows, page layouts, approval process, user accounts, permission sets, profiles, roles, queues, cases, workflows and other routine tasks. Create standardized and ad-hoc reports and dashboards, provide proactive and reactive application and data management support to users.

Assist the Salesforce Administrator to monitor system performance and health; participate in regular internal system audits. Help M&O team to prepare for upgrades; implement changes; and apply patches when required. Follow all data governance outlines and use deduplication tools to scrub duplicate and erroneous data from the database. Troubleshoots data issues and works with developers and end users to provide solutions. Adhear to all security guidelines/mechanisms.

Work alongside internal and external teams to identify business needs and technical approaches to support project initiatives through Salesforce. As directed, evaluate approaches for integration of Salesforce applications and other enterprise systems and applications to support simplifying operations. Utilize sandbox environments to test and demo new functionality.

Assist M&O team to develop standard operating procedures for data access and analysis. Document all errors and structural changes to data objects. Under supervision, perform routine upkeep and enhancements to archival processes and databases as required to remain in sync with production. Document data requirements in a logical Entity Relationship Diagram.

Trains and supports end users on the proper uses of the Salesforce application. Assist in training of new users, and grow the Salesforce skill set across the organization.

Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge of:
- General understanding of the Salesforce platform, with the ability to configure custom apps and objects, validation rules, formula fields, workflows, custom views
- General understanding of Salesforce best practices and functionality
- Working knowledge of physical data models, technical architecture, system interfaces
- Data analysis skills and knowledge
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies

Skill in:
- Strong customer service skills
- Excellent interpersonal, written and oral communication skills
- Excellent team skills and a positive working attitude
- Good at problem solving and debugging using technical tools and skills
- Strong data management and governance skills

Ability to:
- Demonstrated ability to balance, prioritize and organize multiple tasks
- Demonstrated ability to work collaboratively in teams and across organizations
- Demonstrated ability to synthesize feedback and adjust plans accordingly
- Demonstrated ability to build strong relationships inside and outside the organization
- Demonstrated ability to develop and write technical documentation
- Demonstrated ability to navigate multi-tier application environments
- Demonstrated ability to query and interact with relational database management systems
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination

Associate’s degree plus 1 – 3 years of experience in database administration (or equivalent experience). Preference given to candidates experience as a Salesforce administrator or Salesforce Administrator certified.

Driver's License.
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing Miriam.Sheffield@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.