DEPT OF HEALTH SERVICES

Address:  150 N 18th Ave, Phoenix, AZ 85007

Salary: $66,000 

Grade: 23

This posting is for Current Internal ADHS Applicants ONLY. 

Perform day-to-day operational administration of complex multi-user cloud-based computing systems. Support and troubleshoot web applications. Make recommendations to integrate new custom and cloud software, coordinate installation and support operations. Implement and maintain encryption technology. Utilize software tools, basic scripting skills, and logs to monitor network and system health. Upgrade and maintain operating systems and application software. Create and update documentation, including standard operating procedures, administrative instructions, after action reports for system outages, task status updates, and customer reports.

Responsibilities include:
• Perform day-to-day operational administration of complex multi-user cloud-based computing systems. Proactively solves complex problems. Conducts daily traffic analysis, identifies and characterizes incidents, generates incident reports, and investigates suspicious network activity.
• Support and troubleshoot web applications. Upgrade and maintain operating systems and application software.
• Make recommendations to integrate new custom and cloud software, coordinate installation and support operations. Implement and maintain encryption technology.
• Utilize software tools, basic scripting skills, and logs to monitor network and system hardware and software.
• Automation of system processes.
• Create and update documentation, including standard operating procedures, administrative instructions, after action reports for system outages, task status updates, and customer reports.
• Other duties as assigned as related to the position.

Knowledge of:
• Considerable working knowledge of various infrastructure technologies and in-house developed applications utilized in the enterprise.
• Cloud compute infrastructure.
• Microsoft and or Linux operating systems.
• Networking concepts.
• Database concepts.
• Disaster recovery concepts.
• High availability concepts.
• System migration process.
• Software upgrade process.
• Security best practices.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skilled in:
• Advanced troubleshooting for hardware and software.
• Systems administration.
• Strong customer service.
• Working with non-technical audiences, peers, and vendors to establish technical solutions to business problems.
• Documentation including diagrams, processes, run books, and standard work.
• Scripting and automation.
• Implementation of PKI/TLS/SSL/KMS solutions.
• Powershell, CLI, JSON, Python, Bash

Ability to:
• Monitor division goals and objectives effectively and adjust work-plans as needed.
• Collaborate with staff on technical problems and assist in developing means to correct problems.
• Communicate effectively in both written and verbal formats and provide on-going consultation and technical assistance in an efficient and effective manner.
• Make recommendations to integrate new custom and cloud software, coordinate installation and support operations.
• Interpret state and federal regulatory/management laws, rules and guidance.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Bachelor’s degree plus 3 or more years of experience in systems administration (or equivalent experience). Experience with AWS Services; EC2, VPC, ELB, AWS Security, S3, RDS, EBS, or equivalent within Azure / Google Cloud Platform.

This posting is for Current Internal ADHS Applicants ONLY.

Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning infant at work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/ Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing steven.santiago@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.