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  • 508598
  • Full-time


Delivering results that matter by providing best in class support services.


Job Location:

Arizona Strategic Enterprise 

100 N. 15th Avenue 

Phoenix AZ 85007 

This position may be available for remote work within Arizona (3 days per week in the office/hoteling depending on business needs).

Posting Details:

Salary: Up to $52,000 

Grade: 23

Closing Date: Open until Filled

Job Summary:

Within ADOA, the Arizona Strategic Enterprise Technology office (ASET) has a mission to deliver forward thinking and secure IT solutions to state agencies through the expertise of a passionate and skilled workforce committed to superior customer service. This is fueled by a vision to become the information technology leader for the Arizona government, providing innovative and transformative services. ASET is currently looking for a System/LAN Administrator.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:
  • Categorizes, isolates, and resolves network problems. Processes, documents, and coordinates resolution of trouble calls with help desk. Implements software patches, security fixes, and tests and validates modified system configurations. 
  • Ensures compliance with standards for systems software and documentation. Monitors system reliability and availability. 
  • Responds promptly to customer needs and takes a customer centric approach to problem solving 
  • Solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 
  • Identifies opportunities for use of solutions to improve efficiency and reduce waste. 
  • Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  • Infrastructure technologies and in-house developed applications utilized in the enterprise

Skilled in:

  • Strong customer service 
  • Excellent interpersonal, written and oral communication 
  • Intermediate troubleshooting and conflict resolution

Ability to:

  • Balance, prioritize and organize multiple tasks 
  • Work collaboratively in teams and across organizations 
  • Synthesize feedback and adjust plans accordingly 
  • Build strong relationships inside and outside the organization
Selective Preference(s):
  • Bachelor's degree plus 3 or more years experience in systems administration (or equivalent experience).
Pre-Employment Requirements:
  • Background and reference check, including a state and federal criminal records check 
  • Requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driving training (see Arizona Administrative Code R2-10-207.12).

The Arizona Department of Administration offers a comprehensive benefits package to include: 

  • Sick leave 

  • Vacation with 10 paid holidays per year

  • Health and dental insurance

  • Retirement plan

  • Life insurance and long-term disability insurance

  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  • Positions in this classification participate in the Arizona State Retirement System (ASRS). 
  • Please note, enrollment eligibility will become effective after 27 weeks of employment.
Contact Us:

If you have any questions please feel free to contact Shelia Wiggins-Wayne at shelia.wiggins@azdoa.gov or 480-645-2290 for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.