The Systems\LAN Administrator works as a liaison between Desktop Support and the Operations team and is responsible for helping with images/patches for the Desktop Support Team.
-Performs second level support (L2) by validating and making educated decisions to correct incidents as assigned, including verifying service restoral with customers upon completion.
- Processes, documents, and coordinates resolution of incidents with help desk using Service Desk application.
- Monitors and manages user accounts, and maintains equipment at sites (including desktop machines, laptops, monitors, mice, keyboards , and cabling with "best effort" applied to printers and fax machines). Implements software patches, security fixes, and tests and validates modified system configurations.
- Provides continued maintenance of end user equipment through regularly scheduled visits. Categorizes, isolates and resolves network problems. Ensures compliance with standards for system software and documentation.
-Advises supervisor of equipment and software needs and has frequent contact with field users. Monitors system reliability and availability.
-Infrastructure technologies and in-house developed applications utilized
-Vendor technologies, in-house developed applications and client computing hardware including, but not limited to;
- Personal Computers
- Functional characteristics and capabilities of operating systems for Windows
- Functional characteristics and capabilities of the hardware
- Wireless networking functionality and capability
- Network functionality and capability
- Functional characteristics and capabilities of desktop/laptop support and troubleshooting
- Principles, capabilities and operation of network and communication devices such as servers, routers, intelligent hubs, and gateways
- Providing excellent customer service
- Establishing and maintaining interpersonal relationships
- Verbal and written communication skills
- Intermediate troubleshooting skills in computer hardware and software
- Using software utilities and monitors
- Network planning and implementation
- Installation and configuration of desktop/ laptop hardware software and peripherals in a networked environment
- Balance, prioritize and organize multiple tasks
- Work collaboratively in teams and across organizations
- Synthesize feedback and adjust plans accordingly
- Build strong relationships inside and outside the organization
- Develop and write technical documentation
- Install and repair PC hardware and software installation
- Perform basic maintenance and repair of servers
- Respond promptly to customer needs, take a customer-centric approach to problem solving, and solicit customer feedback to improve service
- Respond to requests for service and assistance and meet commitments
- Identify opportunities to improve efficiency and reduce waste
- Focus on solving conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to others' ideas and try new methods
- Work within guidelines of established methods
- Obtain, clarify and provide information within established parameters
- Prioritize and plan work activities, set goals and objectives, use time efficiently and communicate activities/results as appropriate
- Regularly provide specific instructions to complete tasks and participate in reviews of assigned/completed tasks
The ideal candidate will have an Associate's degree plus 1-3 years of experience in desktop support (or equivalent experience) and an A+ Certification.
In-state travel is required. Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment. Employees who drive on state business
are subject to driver license record check, must maintain acceptable driving record and must complete any required driver training (see Arizona Administrative Code R2-10-207.12). Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Mileage may be reimbursed, if applicable.
The ability to secure and maintain an Arizona Fingerprint Clearance Card and the ability to secure and maintain clearance from the DCS Central Registry .
As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.