If you are passionate about learning and development and enjoy a vibrant team environment, we have an exciting opportunity for you! The Talent Development Officer is a Training Officer 3 position for the Arizona Department of Health Services, and will support the growth and engagement of our most important asset – the committed professionals of ADHS. In this role you will build collaborative relationships with internal customers by assessing program development needs; designing and delivering interactive, results-driven, performance solutions; and evaluating the success and opportunities for growth within the learning program. You will play a key role in fostering a culture of engagement, continuous learning and organizational excellence as we expand our staff and leadership development programs.
- Design, develop and maintain courseware for instructor-led training to include: PowerPoint presentations, facilitator guides, participant guides, pre/post work activities and job-aids.
- Design, develop, implement and revise eLearning courses, microlearning and online resources.
- Support the design and development of a leadership development program.
- Facilitate highly interactive and engaging workshops that achieve learning and performance objectives with diverse audiences.
- Evaluate the effectiveness of development programs for continuous improvement of content, structure, materials and delivery of solutions
- Conduct needs assessments and root cause analyses to identify learning and development solutions for performance gaps.
- Deliver exceptional customer service researching and resolving staff LMS inquiries.
- Instructional systems design.
- Current training principles, practices, processes and tools.
- Adult learning principles.
- Learning management systems.
- Needs assessment methodologies.
- Customer Service and project management principles, process, practices and tools.
- Management and work performance theories and concepts.
- Communication theories.
- Motivational techniques and goal setting.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
- Instructional design.
- Distance learning development.
- Expressing ideas and information concisely.
- Critical thinking, assessment, evaluation, and/or synthesize multiple sources or streams of information.
- Adapt to rapidly changing requirements.
- Oral and written presentation and communication skills.
- Utilizing training related technologies, including learning management systems.
- Project management.
- Prepare informative and accurate reports on program progress and data analysis.
- Inspire, motivate, and stimulate cooperation and collaboration in teams.
- Teach or transfer knowledge.
- Deal diplomatically and interact professionally with a variety of individuals.
- Adapt and customize solutions according to constraints.
- Coach, train, and mentor others.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Bachelor's degree and 3+ years related work experience in an adult learning and training environment. Degree may substitute for equivalent relevant experience related to learning and development such as Adult Education, Communication, Organizational Development, Human Resources, or Training and Development.
Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).
The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.