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TECH SUPPORT SPEC

  • 514681
  • PHOENIX
  • SUPREME COURT
  • Full-time
  • Closing at: Feb 10 2023 at 23:55 MST

To apply for this position, you must use the following link. 

https://azcourts.hrmdirect.com/employment/job-opening.php?req=2342874&&&nohd#job

Other applications will not be considered.

JOB TITLE:
Technical Support Administrator V

JOB #:
2639

DIVISION:
Information Technology

HIRING SALARY:
$58,289.00 annualized

POSITION SUMMARY:
The Technical Support administrator is responsible for creating, updating, and capturing PC images using Microsoft MDT. Keeping current with the manufactures hardware specifications and adjust to changes in technology. Duties include training of staff on new technology and process, provide daily system support, including maintaining system-level security and PC configuration standards, conduct hardware and software testing, collaborate with members of divisions for testing and deployment, and communicate with hardware vendors to resolve warranty issues.

Additional duties include identifying, troubleshooting, and resolving end user desktop support issues, develop, implement, and support automated information systems for the Arizona Judicial Branch, and attend conferences, seminars and training classes to maintain knowledge of hardware and software.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

MINIMUM REQUIREMENTS:
This position requires a bachelor’s degree plus five years’ experience.  Additional experience may substitute for education. Effective knowledge of computer networking technology, hardware and software installation and configuration, experience in systems development, implementation, and project management methodologies, and experience with Windows Operation System. This position also requires highly developed technical, administrative, and project management skills, effective communication, the ability multi-task, analyze software and hardware problems quickly and effectively, and the ability to establish productive working relationships with diverse groups.

SELECTION PROCESS:
Applicants must be currently authorized to work in the United States on a full-time basis. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview. Requests for a special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview. The Selection Process may include first and/or second round panel interviews. This is a Regular, Full-time, Exempt position.

BENEFITS:                                     

The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include:

  • Accrued vacation pay and sick leave
  • 10 paid holidays per year
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  • By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.

RETIREMENT:

  • Positions in this classification participate in the Arizona State Retirement System (ASRS).
  • Please note enrollment eligibility will become effective after 27 weeks of employment.

The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.