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  • 504463
  • Full-time
  • Closing at: Jan 23 2022 at 23:55 MST


The Arizona Department of Education's mission is to advance equity and excellence for all students by serving school leaders, educators and staff, collaborating with communities, and leading with data-driven best practices. Our vision is equity for all students to achieve their full potential!

Technical Business Analyst

Information Technology Division

Job Location:

Address:  Phoenix

Posting Details:

Salary: $68,000 - $73,000 

Grade: 24

Closing Date: 1/23/22

Job Summary:

• Help businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators, and partners
• Collect business requirements and prepare written requirements using ADE IT specified formats to ensure continuity of requirement documents across projects
• Analyze business requirements to identify/suggest feature requirements, develop user stories, assist in identifying and documenting scope of work procedures and decision flows
• Local, in-state, and out-of-state travel may be required for this position

Job Duties:

• Understand what business units (internal customers) do, how goals are accomplished and key process dependencies that may exist
• Participate in QA process by understanding the implementation and helping to define test cases based on user requirements
• Support development teams in obtaining clarification of requirements/features from business units in a timely manner to avoid delays in development cycle
• Identify, document, and communicate complex requirements across systems and business domains using ADE IT specified formats to ensure continuity of requirement documents across projects
• Prepare business process maps, high-level work flows, use cases, functional specifications, wireframes, process flow diagrams, identify/suggest feature requirements, develop user stories, and report mock-ups
• Identify business processes for redesign and determine how to improve existing business process
• Identify modifications to automated processes
• Develop Agile Product Backlog items for presentation to development teams and business owners including appropriate assumptions, acceptance criteria, user/system details, and non-functional requirements, as well as facilitate backlog grooming and sprint planning
• Understand the integration of processes across domains, scope, charter, and plans

Knowledge, Skills & Abilities (KSAs):

Please note: For those selected for interviews, skills assessments may be administered as part of the interview process.
• Analysis of business processes of IT system apps, including system design and implementation in a full life cycle project development arena
• Work with complex requirements across systems and business domains using specified formats to ensure continuity of requirement documents across projects
• Proficiency in facilitating backlog grooming and sprint planning
• Experience working on an Agile/Scrum team
• Relational databases and database structures
• Develop Agile Product Backlog items for presentation to development teams and business owners including appropriate assumptions, acceptance criteria, user/system details, and non-functional requirements
• Develop and maintain Agile Product Backlogs
• Generate requirements from business units
• Process improvement, workflow, benchmarking and/or evaluation of business processes
• Elicit, detail, document, and validate requirements
• Strong understanding of lean methodologies like Agile, Scrum as well as Waterfall
• Experience working on projects that use APIs (understanding how they are written)
• Basic SQL structure and preferably write basic SQL statements
• A Bachelor’s degree in Computer Science, Information Technology, or related field and/or 5 years experience in business analysis (or equivalent experience) is required
• Minimum of 3 years’ experience in scrum/agile environments
• Team leadership and design session facilitation
• Strong customer service principles and practices
• Effective listening skills, problem analysis and resolution
• Strong interpersonal, presentation, oral, and written communication skills with technical and non-technical audiences
• Experience with analytical, research, and statistical methods
• Demonstrated proficiency in typing and a vocabulary in technology
• Understand the integration of processes across domains, scope, charter, and plans
• Proven strong problem-solving skills, troubleshooting, and root cause analysis
• Adept at communicating the business directive, goals, and needs to the technical team and serving as client interface for managing user expectation and achieving client satisfaction
• Expertise in establishing proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
• Operate successfully in a strong team environment
• Focus and guide self and team members in accomplishing work objectives
• Deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
• Maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to all
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
• Use discretion, make sound decisions, and maintain confidentiality
• Employ structured development methodologies
• Synthesize various sources of information together into a clearly and coherent document, process, or procedure
• Respectfully question ideas and share a point of view with others in support of the business requirements

Selective Preference(s):

Preference will be given to those applicants with:
• Application development in IT departments in government or the private sector
• Education industry and working knowledge of Microsoft Team Foundation Server
• Knowledge of current Microsoft .NET technologies including SQL and SharePoint
• Scrum certification and IIBA certification

Pre-Employment Requirements:

• Position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
• Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.


ADE’s comprehensive benefits package includes:

• Affordable medical, dental, life, and short-term disability insurance plans
• Tuition reimbursement program available for education/professional development advancement
• Hybrid schedule (combination of telework and in-office) may be available for some job roles
• Top ranked retirement and long-term disability plans
• Deferred compensation plan
• Accrued sick leave and vacation leave
• Ten paid holidays per year
• Wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

Contact Us:

The Arizona Department of Education is an EOE/ADA Reasonable Accommodation Employer. During all phases of the selection process, people with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the ADE Human Resources office at (602) 542-3186 or via e-mail at HumanResourcesGroup@azed.gov.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.